Network Engineer
Summary
Maintains and troubleshoots enterprise network hardware and services like switches, firewalls, and VLANs; performs on-site support and ensures SLA compliance.
Key Accountabilities
Manage, administer, configure, and provide technical support for network equipment (switches, wireless APs, firewalls, DNS appliances, UPS) and services, including VLANs, ACLs, firewall rules, DNS, and IP address management.
Install, maintain, and upgrade network hardware firmware/software; apply patches, hotfixes, and manage vulnerability remediation.
Take ownership of network problems, troubleshoot and resolve issues related to hardware, software, and firmware, performing on-site support as needed.
Conduct daily system checks, monitor network services availability, and contribute to network health checks by analyzing alerts, statistics, and performance data.
Manage and document all network device configurations, changes, and ensure weekly automated backups.
Record network service outages and follow up on outstanding technical issues with vendors to ensure resolution within Service Level Agreement (SLA).
Liaise effectively with ISPs, other service providers, and internal teams on operational matters.
Assist and work with vendors with cabling management, including patching, documentation, 1st level troubleshooting of connections, and ensuring correct configuration/labeling of new outlets.
Provide support for wireless configuration and surveys.
Maintain comprehensive network documentation (diagrams, topologies, issues) and assist in proactive monitoring and monthly reporting for network resources.
Conduct annual asset verification, track equipment movements (deployment, RMA, relocation, decommissioning), and update inventory records.
Participate in network implementation and migration projects as required.
Assist in supporting operational requirements such as power maintenance shutdowns, periodic system audits, and service validation.
Adhere strictly to policies, rules, regulations, and IT security policies in all operational aspects.
Key Performance Indicators
Desired Experience, Knowledge & Attributes
Bachelor’s degree in Computer Science, Engineering, or a related field
3+ years’ experience as a Network Engineer supporting large campus network
Strong analytical and problem-solving skills
Self-motivated with a strong sense of ownership
Possesses a valid CCNA certification
Certification in PCNSA/PCNSP is a plus