Network Engineer - Tech Lounge & AV (Hanoi)

Top 3 Reasons To Join Us

Very competitive remuneration package

Build products for millions of users in Australia

Hybrid and flexible working environment

The Job

• Responsible for providing on-site support and maintenance for network infrastructure, ensuring the smooth operation of hardware and connectivity within main offices. This role requires a practical, solutions-focused individual who can perform physical tasks related to network equipment and collaborate with remote engineering teams for troubleshooting and incident resolution.
• Onsite support services and coordination for Vietnam meeting room spaces including premium and priority rooms. This will involve proactively servicing and facilitating in-room equipment, testing and monitoring.
• Onsite support for the audio visual component of NAB Events in Vietnam. This will involve the planning, set-up and running of Zoom Meetings, Webinars, Events and hybrid events.
• Install, replace, and cable network hardware such as switches, routers, firewalls, and wireless access points.
• Perform routine equipment checks, patching, and basic diagnostics as directed by remote engineers.
• Respond promptly to service requests, incidents, and scheduled maintenance activities, often outside normal business hours.
• Document all site activities, changes, and issues in accordance with organizational procedures.
• Assist with inventory management and asset tracking of network devices.
• Support the implementation of network upgrades and rollouts as required.
• Support of day-to-day BAU operations for all VC, AV, & Digital Media services, including support and maintenance of premium spaces.
• Provide onsite and remote support for all facets of Zoom Meetings, Webinars and Events.
• Comply with occupational health and safety standards while working in technical environments.
• Support events and provide after-hours assistance when required.
• Fulfill other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.

Your Skills and Experience

• Experience in hands-on network support, ideally within large office environments.
• Good understanding of TCP/IP, Ethernet, and common networking protocols.
• Ability to follow technical instructions and communicate clearly with remote teams.
• Familiarity with rack-mounting equipment, cable management, and basic power management.
• Some experience supporting AV/VC services within large office environments.
• Have a passion for video creation, video recording, video editing.
• Knowledge of video conferencing and webinars.
• Strong problem-solving attitude.
• Relevant industry certifications (e.g., CCNA, CompTIA Network+) are highly regarded.
• On-site work, sometimes requiring after-hours or weekend support
• Physical tasks including lifting, bending, and working in confined spaces.

Why You'll Love Working Here

THE BENEFITS AND PERKS

1. Generous compensation and benefit package

• Attractive salary and benefits
• 20-day annual leave and 7-day sick leave, etc.
• 13th month salary and Annual Performance Bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and frequent appreciation gifts
• Extra benefits for long-term employees

2. Exciting career and development opportunities

• Large scale products with modern technologies in banking domain
• Clear roadmap for career advancement in both technical and leadership pathways
• Well-structured learning and development programs (technical and soft skills)
• Sponsored certificates in both IT and banking/finance
• Premium account on Udemy
• English learning with native teachers
• Opportunity for traveling & training in Australia

3. Professional and engaging working environment

• Hybrid working model and good work-life balance
• Well-equipped & modern Agile office with fully stocked pantry
• Special programs to improve your physical and mental health
• Annual company trip and events
• A solid talented team behind you – great people who love what they do

If this excites you, let's have a chat over a cup of coffee!