Network Engineer (Voice) - Leading Investment Bank

Salary: $40 – $45 per month

Our client, a leading global financial institution, is looking for an experienced Voice L3 Engineer to join its global Technology and Operations team.

This is an exciting opportunity for a voice and collaboration technology professional who enjoys working in a large-scale enterprise environment and wants to play a key role in maintaining and enhancing business-critical voice infrastructure. You’ll work closely with global Operations and Engineering teams in a follow-the-Sun support model, supporting enterprise voice services, technology refresh initiatives and platform enhancements.

Key Responsibilities:

• Provide Level 3 support for enterprise voice infrastructure and services, including incident troubleshooting, service requests and escalation of complex technical issues.

• Work closely with global Operations and Engineering teams to maintain the stability, availability and performance of end-user and back-office voice services.

• Support infrastructure projects, technology refresh initiatives, routine maintenance and platform upgrades.

• Track, manage and prioritise operational activities through ServiceNow, ensuring timely resolution and adherence to service levels.

• Support the operational acceptance of new voice deployments and maintain accurate technical documentation and configuration records.

• Participate in scheduled support rotations, including weekend change execution and support when required to ensure operational continuity.

• Troubleshoot and support voice services across enterprise collaboration and communication environments.

• Contribute to continuous improvement initiatives across voice infrastructure, processes and operational practices.

Qualifications and Requirements:

• Bachelor’s degree in Computer Science, Information Technology or a related technical discipline, or equivalent practical experience.

• 3–5 years of experience supporting enterprise voice and collaboration environments.

• Hands-on experience supporting Cisco Unified Communications Manager (CUCM) environments, including IP phones, Cisco Webex / Jabber and mobile voice solutions.

• Good understanding of voice protocols including SIP, MGCP and ISDN, as well as call routing and external PSTN provider services.

• Exposure to enterprise voice platforms such as Cisco UCM, Webex, Avaya, Oracle SBC or similar technologies is desirable.

• Working knowledge of ITIL processes, including Incident, Problem and Change Management.

• Good understanding of enterprise voice and data networking concepts.

• Cisco Collaboration certifications such as CCNA Collaboration, CCNP Collaboration, or equivalent knowledge are advantageous.

• Strong troubleshooting, communication and customer-service skills, with the ability to work effectively within a global operations environment.

• Comfortable working in a follow-the-Sun support model and participating in scheduled support and change activities.

• Strong analytical and problem-solving skills with the ability to take ownership of technical issues through to resolution.

To Apply:

Please apply directly to this posting or email us your Resume/CV to recruiting@pfccgroup.com. Due to the high volume of applications, only shortlisted candidates will be contacted.

About PFCC Group:

We partner with the world’s most sophisticated financial institutions to unlock sustainable value. By merging operational excellence with the power of AI and digital transformation, we ensure our clients are equipped to lead, not just keep pace.

Bridging the Gap between Vision and Technical Mastery, we believe that even the most advanced strategy is only as powerful as the people executing it. That is why we specialize in identifying and placing high-calibre technical talent within the world’s premier financial ecosystems. Whether it’s securing mission-critical infrastructure or driving global digital shifts, we connect elite IT professionals with opportunities at global financial leaders.