Network Engineer

The Network Engineer is involved in the design and maintenance of both the hardware and software necessary for a computer network. The Network Engineer is a high-level technical analyst, specializing in Local Area Networks (LANs)/Wide Area Networks (WANs), TCP/IP, and server/network infrastructure.

Role Description:

• Functions as the liaison to the various support groups with whom the systems management team interfaces.

• Analyzes, determines and documents requirements in terms of system management needs and implements them.

• Solid understanding of networking/distributed computing environment concepts.

• Understands principles of routing client/server programming.

• Manages expectations at all levels: customers/end users, executive sponsors.

• Ensures quality standards are followed.

• Understands the business application of technical support and design in an application development environment.

• Manages the daily operations of the systems management team to ensure service levels are being met.

• Manages the systems management team’s support issue and backlog.

• Monitors the team’s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels.

• Acts as the first level of escalation for high priority support issues.

• Responsible for the installation, configuration and administration of network routers and switches.

• Responsible for ensuring high priority issues are resolved in a timely manner.

• Responsible for keeping the environment up and running.

• Often times, responsible for identifying and reporting hardware problems.

• Understands basic routing concepts.

• Identifies and track issues, risks, and action items.

• Resolves and/or assists in resolving issues.

• Reviews, prioritizes, and researches service requests.

• Anticipates and resolves issues specific to the team.

• Determines time estimates and schedule for own work and resolve issues in a timely manner.

All your information will be kept confidential according to EEO guidelines.