Network & Field Support Officer
About the Role
We are looking for a Network & Field Support Officer to ensure reliable IT operations across Head Office and Branches, covering field support, network infrastructure, monitoring, and IT system administration.
Key Responsibilities
Handle installation, maintenance, and troubleshooting of PC, laptop, printer, and software across Head Office and Branches.
Act as the first escalation point for advanced IT operational issues.
Prepare weekly reports on field support performance, incident trends, and issue resolution status.
Design, implement, and maintain LAN/WAN infrastructure to ensure high availability and optimal network performance.
Manage network monitoring dashboards using Grafana and SolarWinds.
Perform advanced troubleshooting on Access Point, Router, Switch, Firewall, and Cloud environments.
Analyze network traffic and capacity to support future infrastructure planning and improvements.
Review and maintain technical documentation, including SOPs, standards, and IT policies.
Manage Microsoft 365 / Google Workspace administration and O365 license allocation.
Requirements
Minimum 2 years of experience in Network, IT Infrastructure, or Field Support.
Strong experience in network management and infrastructure.
Experience managing Microsoft 365 / Google Workspace.
Understanding of cloud platforms, such as GCP and AWS.
Strong analytical thinking and problem-solving skills.
Good communication and coordination skills.
Willing to support IT operations across Head Office and Branch locations.