Network Field Technician I

Whether it is our cutting-edge technology solutions, collaborative team environment, or commitment to our communities at WIN Technology, Connections Matter.

What connections matter to you? Here at WIN Technology, we connect the Midwest to the globe, communities to life-enhancing services, and our employees and clients to the things that matter to them most. As the only Midwest IT Services provider backed by a wholly owned fiber network, we are growing fast and continuously invest in innovative new offerings and improved services that will help our clients stay ahead of the curve. Every day is filled with opportunities to create solutions and provide meaningful business value for our clients across multiple industries including healthcare, finance, manufacturing, and more.

Our culture is fueled by twenty-nine “WIN Ways” that connect us to each other with a set of values and practices that we live each day. We enjoy challenges, solving problems, working hard, and having fun. Because we want everyone to feel connected to our culture and have the opportunity to work remotely, we offer a well-balanced hybrid approach to togetherness. We encourage our employees to pursue personal and career growth through development programs including leadership training, educational reimbursement, and certifications. While we are highly team oriented, we also recognize and celebrate individual contributions. We embrace a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow. By connecting to our communities through volunteering and outreach, we proudly contribute to a wide variety of organizations including Special Olympics, Girls Who Code, United Way, and Feed My People. All employees receive 16 hours of volunteer time off each year, allowing them to give back to the organizations and causes that matter to them most.

WIN Technology – Connections Matter.

Position Summary:

Joining the WIN team as a Network Field Technician I is an integral role within the Network Operations Department, and as such, all ideas, input and constructive recommendations will be highly valued. This position will provide support for all telecommunication networks providing carrier, IPTV, broadband and Internet Service Provider (ISP) services. As a primary field support resource, this position is responsible for all installation, provisioning, commissioning and support of all network elements in the quad-state area (WI, MN, IL, MI). The Network Field Technician I will work closely with other Senior Field Technician’s and the WIN Engineering and Provisioning teams to deliver customer solutions in a timely and professional fashion.

Primary Responsibilities:

• Responsible for all installation, provisioning, commissioning and support of all network elements in the WIN Network, per specific geographic areas as assigned
• Work closely with the WIN Engineering and Provisioning teams to deliver customer solutions in a timely and professional fashion
• On Call rotation typically every other week
• Perform any additional job-related duties needed to help drive our vision, fulfill our mission, and provide our members with industry leading customer service

Technical Skills:

• Familiar with using a Volt Ohm Meter
• Familiar with using an OTDR
• Familiar with using a Light Meter
• Familiar with using an Ethernet test set
• Familiar with installing equipment in a Central Office environment

Qualifications:

• Must be self-motivated and be able to work without direct supervision, able to prioritize multiple tasks
• Must be willing to learn and take direction from senior Field Techs
• Willingness to ask questions to get clarification
• Must have excellent communication skills and be able to easily describe highly technical and complex situations effectively over the phone
• Knowledge of specialized transport networks SONET, Carrier Ethernet and DWDM
• General knowledge of LAN/WAN routing and switching
• Understanding of concepts regarding Fiber Optic transmission
• Competent computer skills and knowledge of reading technical documentation with the ability to update records
• Basic knowledge of DC power and an understanding of -48 vdc power systems as it relates to telecom equipment
• Clean driving record and ability to maintain company vehicle
• Must be able to occasionally lift 50 lbs and regularly work in remote huts or cabinets
• Must be able to work on uneven terrain and be able to work outdoors in inclement weather
• Ability to occasionally travel to WIN network locations outside of assigned area to help manage workload demands

Work Relationships:

• Work closely with all Member Telco’s, Carrier partners, and consultants
• Work with vendors and suppliers
• Report to Operations Manager

Work Conditions/Equipment:

Most work performed indoors. Physical activity consists of normal office work and occasional lifting up to 50 pounds. Utilization of basic office machines and computer equipment. Regular local and regional travel is anticipated to complete job tasks and assignments. Infrequent overnight travel may be necessary to meet business demands.