Network & Infra Support Executive
Salary: RM 4,000 – RM 5,500 per month
Responsibilities:
Provide support and manage network and infrastructure environments, including servers, switches, routers, firewalls, LAN/WLAN, TCP/IP and VPN.
Monitor network and infrastructure performance to ensure stable operation, minimal downtime and compliance with IT policies and procedures.
Perform setup, maintenance, monitoring and troubleshooting of scheduled backup systems and ensure backup jobs are completed successfully.
Manage hardware warranty and software/licence renewals for IT infrastructure appliances and systems.
Maintain accurate IT infrastructure inventory, including proper asset tagging, labelling and documentation.
Proactively coordinate and follow up with vendors to ensure timely resolution of infrastructure and network incidents.
Maintain technical documentation and knowledge base for incidents, troubleshooting procedures and change management activities.
Assist in network and infrastructure projects, system upgrades, outlet openings and technology deployments when required.
Perform preventive maintenance, troubleshooting and support for outlet IT infrastructure and network connectivity.
Perform other IT-related duties and ad-hoc tasks as assigned by the Manager.
After hours/on-call support when required.
Requirements:
Minimum Diploma in Computer Science, Information Technology, Network Engineering or equivalent.
Minimum 4 years of relevant working experience in network and infrastructure administration, preferably in a multi-site environment.
Hands-on experience in WAN/LAN network configuration, troubleshooting and network monitoring.
Good knowledge and hands-on experience in:
o TCP/IP, DNS, DHCP
o VLAN and network segmentation
o Routing and switching
o VPN
o Firewall and network security
o LAN/WLAN
o Network troubleshooting and monitoring
Experience in server administration, backup systems and infrastructure support will be an advantage.
Experience with network/firewall brands such as pfSense, Fortinet, HPE/Aruba or equivalent is an advantage.
Experience in Microsoft Windows Server, Active Directory and virtualisation is an advantage.
Experience supporting multiple outlets, branches or geographically distributed sites is highly preferred.
Retail, F&B or other 24/7 or multi-site operational environments are an added advantage.
Strong analytical, troubleshooting and problem-solving skills.
Good communication, interpersonal and vendor management skills.
Good time management and ability to prioritise multiple incidents and tasks.
Able to work independently and respond to urgent infrastructure/network issues when required.
Willing to travel to outlets and to able to support after-hours / on-call support.