Network & IP Collaboration Engineer{Voice, and Video Conferencing Solutions}
Position Overview:
We are seeking a highly skilled and motivated Network & IP Collaboration Engineer to design, implement, and maintain the company’s network infrastructure, with a specific focus on voice, video conferencing, and collaboration solutions. The ideal candidate will have strong expertise in Cisco networking technologies, IP-based communication systems, and collaboration platforms, as well as experience with industry-leading firewall technologies such as Palo Alto and Fortinet. This role requires deep knowledge of IP networking, voice technologies (VoIP), video conferencing systems, and collaboration platforms to ensure seamless, secure, and high-performance communication across all systems.
You will work closely with cross-functional teams to ensure the efficiency and reliability of all collaboration tools, managing the integration of Cisco-based network devices and technologies to support clear and effective communication within the organization.
Key Responsibilities:
Network Infrastructure Design & Implementation for Collaboration Solutions:
- Design, deploy, and maintain Cisco-based LAN/WAN solutions, focusing on IP collaboration tools and services (VoIP, video conferencing, and unified communication platforms).
- Configure and troubleshoot Cisco network devices including Cisco routers, switches (Catalyst/Nexus series), and wireless access points to optimize network performance for collaboration solutions.
- Implement Cisco QoS (Quality of Service) for prioritizing voice and video traffic, ensuring seamless communication with minimal latency and jitter.
- Manage and monitor network performance for Cisco devices and collaboration platforms, ensuring optimal uptime and quality for video and voice services.
Voice & Video Conferencing Solutions:
- Implement and maintain Cisco Unified Communications (CUC) solutions, Cisco VoIP systems, and Cisco WebEx for video conferencing.
- Configure Cisco Call Manager (CUCM), Cisco Expressway, and Cisco Unified Border Element (CUBE) to support secure voice and video communication across the network.
- Ensure the secure and reliable deployment of video conferencing solutions, including Cisco TelePresence and third-party platforms integrated with Cisco devices.
- Troubleshoot and resolve issues related to Cisco IP phones, video endpoints, and collaboration platforms to maintain communication quality.
Network Security Management for Collaboration Tools:
- Implement and enforce security measures for voice, video, and collaboration platforms using Palo Alto Firewalls and Fortinet FortiGate Firewalls.
- Configure and monitor Palo Alto and Fortinet firewalls to protect collaboration traffic, ensuring encrypted communications and protection from cyber threats.
Collaboration & Documentation:
- Work collaboratively with IT teams, vendors, and other departments to implement and manage network solutions that support collaboration tools.
- Provide technical expertise and ongoing support for troubleshooting and resolving network and collaboration issues.
- Document network configurations for Cisco devices, collaboration platform setups, security configurations, and incident resolutions.
- Maintain detailed and accurate documentation on system performance, configurations, and network topologies.
Monitoring & Reporting:
- Use Cisco Prime Infrastructure, Cisco DNA Center, and Fortinet FortiManager to continuously monitor network health, particularly for collaboration traffic (voice and video) across Cisco devices.
- Analyze and report on system performance, network utilization, and troubleshooting for collaboration tools.
- Use monitoring tools such as Cisco NetFlow or SolarWinds to ensure optimal performance of collaboration services.
Requirements
Professional Experience:
- Minimum of 3-5 years of experience in network engineering and collaboration technologies, specifically in Cisco and security firewall environments (Palo Alto, Fortinet).
- Proven experience in designing, deploying, and troubleshooting Cisco-based VoIP solutions, video conferencing systems, and unified communications.
- Hands-on experience with Palo Alto Firewalls and Fortinet FortiGate Firewalls in securing collaboration platforms and network infrastructure.
- Experience with integration of Cisco collaboration platforms with third-party tools (e.g., Microsoft Teams, Zoom).
- Experience with Cisco Unified Communications Manager (CUCM), Cisco WebEx, and Cisco TelePresence systems.
Skills:
- Strong understanding of Cisco networking technologies and IP routing protocols (e.g., BGP, OSPF, EIGRP).
- In-depth experience with Cisco QoS (Quality of Service) for VoIP and video prioritization.
- Proficiency in configuring and troubleshooting Cisco IP Phones, Cisco Video Conferencing Systems, and Collaboration Servers (CUCM, CUC, Cisco Expressway).
- Hands-on experience with Palo Alto and Fortinet firewalls in protecting collaboration traffic and ensuring secure communications.
- Excellent troubleshooting skills for both network infrastructure and collaboration technologies.
- Strong written and verbal communication skills for documentation and reporting.
Working Conditions:
- Full-time position with occasional on-call or after-hours support as required.
- Some local travel may be required depending on the nature of the role.
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Certifications:
- Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) in Routing & Switching or Collaboration.
- Palo Alto Networks Certified Network Security Engineer (PCNSE) or Fortinet NSE certifications for firewall management.
- Cisco Certified Specialist - Collaboration or other Cisco collaboration-related certifications are a plus.