Network & IT Support Engineer
Posted
We are seeking a proactive Junior IT Support Engineer to handle daily technical operations while helping us build
a secure, compliant IT environment. This is a unique hybrid role that combines hands-on helpdesk support with
exposure to ISO governance. You will be encouraged to leverage modern AI-driven tools to automate routine
tasks, allowing you to focus on complex problem-solving and security projects.
Requirements
1. Daily IT Operations
- Tier 1 Support: Provide primary technical support for Windows 10/11, macOS, and Linux (Desktop/GUI
focus) workstations. - Smart Triage: Utilize AI-assisted ticketing and monitoring tools to quickly diagnose and resolve common
issues (e.g., password resets, software access). - Network & Apps: Troubleshoot Microsoft 365 applications (Outlook, Teams, SharePoint), VPN
connections, and basic network connectivity (Wi-Fi, DNS, DHCP). - Asset Management: Maintain accurate IT inventory logs for hardware and software licenses.
- System Health: Monitor routine system operations (backups, patching, antivirus) and validate automated
alerts to ensure no critical threats are missed.
2. Policy & Compliance Support
- Automated Evidence Collection: Assist in managing automated compliance platforms (e.g., Vanta, Drata) to track controls for ISO.
- Control Implementation: Help configure and verify technical controls (e.g., ensuring disk encryption is active, verifying MFA is enabled).
- User Guidance: Promote adherence to IT policies by guiding employees on best practices—including the safe and compliant use of internal AI tools.
- Documentation: Update Standard Operating Procedures (SOPs) and knowledge base articles, ensuring all AI-generated drafts are fact-checked and accurate.
3. Required Skills & Competencies
- OS Proficiency: Strong troubleshooting skills in Windows environments; functional knowledge of macOS and Linux (Ubuntu/RedHat desktop).
- AI Literacy: Ability to use AI productivity tools (e.g., Microsoft Copilot, ChatGPT Enterprise) to accelerate workflows while strictly adhering to data privacy and IP protection guidelines.
- Networking Basics: Understanding of core concepts including IP addressing, DNS, DHCP, and Wi-Fi troubleshooting.
- SaaS Administration: Familiarity with Microsoft 365 backend (User Admin, Exchange Admin Center).
- Communication: Ability to explain technical policies to non-technical staff with patience and clarity.
4. Desirable Skills (Nice to Have)
- Experience with automated GRC platforms (e.g., Vanta, Drata, Secureframe).
- Exposure to MDM tools (e.g., Intune, Jamf).
- Basic understanding of scripting (PowerShell or Bash) for automation.
- CompTIA Security+ certification.
5. Education & Experience:
- Experience: 1–2 years in an IT support, helpdesk, or technical service role.
- Bachelor’s degree in computer science/IT OR an equivalent combination of education and hands-on technical experience.
6. Growth & Development
- AI & Automation: Learn to deploy and manage AI agents for IT service delivery.
- Security Governance: Gain hands-on mentorship in ISO compliance and risk management.
- Career Path: A clear trajectory into System Administration or Cyber GRC (Governance, Risk, and Compliance)
Benefits
- Market
Competitive Salary
- Bi-annual
Increments
- Monthly
Fuel Allowance
- Group
Health Insurance
- Life
Insurance
- OPD
Fund (for self, immediate family and parents)
- Opportunities
for professional development and career growth.
- A
dynamic and inclusive work environment.
- Other perks, such as team-building activities, etc.