Network Operations Center Associate

What We Need
We are currently looking to hire a Network Operations Center Associate within our SVS division. This position falls under our Technology Operations line of business and is located in Louisville, KY. In this role, you will be responsible for monitoring and supporting the corporate production WAN/LAN infrastructure, ensuring seamless operations in a 24/7/365 Data Center environment. You will report directly to the IT Operations Manager and collaborate regularly with IT support, engineering, and external clients.
How We Work
As a Network Operations Center Associate, you will be expected to work on-site in a structured shift schedule:

Day shift
Rotating weekends
Weekdays
Weekend availability

SVS will set you up for success by providing:

Assigned workspace in our Louisville, KY office
Company-issued equipment

Role Responsibilities
The responsibilities of the role will include:

Monitoring the general health of network infrastructure using SolarWinds
Diagnosing and resolving network issues to maintain system uptime
Escalating technical problems to engineering when necessary
Interacting with internal and external clients professionally to identify and resolve incidents
Documenting issues and resolutions in the ticketing system according to Incident Management Procedures

Qualifications & Skills

Associate’s Degree / Technical Certification in Computer Science or related field, or 1-2 years of network operations experience
Experience with Cisco equipment preferred
CCENT Cisco Certification is a plus
Strong troubleshooting and multitasking skills
Security-minded approach to network management
Proficiency in Microsoft Word, Excel, and PowerPoint

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

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