Network Operations Center (NOC) Tier 1 Shift Lead with Security Clearance

CWS seeks a NOC Tier 1 Shift Lead to supervise the U.S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract Tier 1 NOC technicians. The NOC Tier 1 Shift Lead supervises the Tier 1 NOC technicians to ensure timely incident detection, triage, and escalation per established performance standards. Duties & Responsibilities * Lead Tier 1 operations during assigned 12-hour shifts in a 24/7 environment. * Oversee incident intake, analysis, and escalation following ITIL proce…