Job Description

Network Operations Coordinator

Location: Cali, Colombia
Work Modality: 100% On-site

Position Summary

The Network Operations Coordinator is responsible for providing Level 3 technical support for GPON (FTTU) and Managed WiFi networks, ensuring network stability, performance, and service continuity through effective troubleshooting and optimization.

Key Responsibilities

• Provide Level 3 support for GPON (FTTU) and Managed WiFi services.

• Resolve escalated incidents from the Service Desk.

• Configure and maintain switches, routers, and wireless infrastructure.

• Support IGMP, multicast, and VLAN configurations.

• Perform root cause analysis and implement network performance improvements.

Qualifications

• Bachelor’s degree in Telecommunications, Information Technology, or a related field.

• 4–6+ years of experience in Network Operations.

• Hands-on experience with GPON networks and Managed WiFi environments.

• Strong Layer 2/Layer 3 troubleshooting skills.

• Knowledge of switching, routing, wireless technologies, IGMP, multicast, and VLANs.

• Strong analytical and problem-solving skills.