Network Operations Engineer

Job Responsibilities:

• Provide technical support and troubleshooting assistance to a diverse customer base utilizing a wide range of network products and services.
• Perform regular network health checks to ensure optimal network performance, availability, and reliability.
• Proactively monitor, detect, analyze, and resolve network faults, anomalies, and performance issues to minimize service disruptions and maintain customer satisfaction.
• Utilize network monitoring and performance management tools to identify potential service impairments and operational risks.
• Use diagnostic tools, testing equipment, and technical expertise to isolate and determine the root cause of network issues.
• Coordinate and collaborate with internal technical teams, field engineers, service providers, and vendors to resolve network-related incidents within established SLAs and operational timelines.
• Provide timely and accurate updates to customers regarding service incidents, restoration activities, and resolution progress.
• Maintain records of troubleshooting, fault isolation, corrective actions, and restoration efforts.
• Prepare and submit operational reports.
• Ensure prompt service restoration by coordinating effectively with relevant technical and support teams in accordance with agreed service levels.
• Contribute to continuous improvement initiatives by identifying recurring issues and recommending preventive measures to enhance network stability and operational efficiency.
• Perform other duties and responsibilities that may be assigned by management from time to time.

• Bachelor's degree in Computer Science, IT, or other related field.
• Min. 2-4 years of hands-on experience in NOC.
• Solid understanding of routing and switching protocols and TCP/IP fundamentals.
• Willing to take shift role to support 24/7 operations.