Network Operations Engineer

· 8 years of experience in network operations, infrastructure operations, network engineering support, IT service operations, or equivalent enterprise technology roles.

· 3 years of people leadership, team lead, shift lead, operations manager, or equivalent supervisory experience preferred.

· Bachelor's degree in Information Technology, Network Engineering, Computer Science, Business Technology, or a related field preferred; equivalent hands-on experience may be considered.

· Strong understanding of enterprise LAN, WAN, wireless, SD-WAN, firewalls, VPN, DNS, DHCP, cloud connectivity, internet services, monitoring, and network security fundamentals.

· Demonstrated experience managing incident, request, change, and problem management processes in an enterprise IT environment.

· Strong working knowledge of ServiceNow or similar ITSM platforms, including operational reporting, ticket hygiene, assignment groups, SLAs/OLAs, knowledge, CMDB, and change/problem records.

· Experience coordinating major incidents, executive or leadership updates, post-incident reviews, corrective actions, and recurring issue remediation.

· Experience managing operational workstreams within infrastructure projects, including task tracking, dependency management, risk/issue escalation, and project status reporting.

· Experience with network monitoring, observability, AIOps, event correlation, dashboards, alert tuning, and operational analytics preferred.

· Experience with automation or scripting concepts preferred, such as Python, PowerShell, Ansible, APIs, workflow automation, or infrastructure-as-code concepts.

· ITIL Foundation, CCNA, CCNP, Aruba, Fortinet, SD-WAN, cloud networking, project management, agile, or automation-related certifications preferred.