Network Operations Engineer

Responsibilities

• Router/Switch/Firewall services implementation, operational support, implementation and problem determination
• Accurately record/update incident/problem management systems on network alerts, faults and assigned tickets.
• Liaise with other technical areas internally where necessary to ensure customer reported problems are resolved to the customer satisfaction
• High awareness of individual customer service levels when dealing with problems.
• Interact with internal clients to ensure they are alerted on severity 1 and 2 problems
• Callout services to third parties as required – Telco & hardware vendors etc.
• Develop, implement, maintain processes and procedures as required for the Network & Security Operations Group
• Participate in projects that require instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes.
• Be able to identify key issues, priorities and focusing on these to deliver required results with minimal direction and supervision

Required Skills:

• At least at CCNA level for Cisco, Arista, Palo Alto, Fortinet
• Strong understanding of Ethernet, WAN/LAN (IPv4/v6), TCP/IP routing, Network packet analysis tools use and configuration.
• Vendor and third-party supplier liaison skills.