Network Security Engineer (KLIA)

AceTeam Networks is committed to taking IT beyond with our customers and striving to be the best, while strengthening our focus on becoming a people-centric company and going beyond technology. We are seeking a Network Security Engineer to provide dedicated on-call support at Kuala Lumpur International Airport (KLIA).

Key responsibilities :

1.⁠ ⁠Network Security & Incident Support

• Provide first-line support and troubleshooting for Firewalls, WAF (Web Application Firewall), VPN, IDS/IPS, access control, and network connectivity.

• Assess, categorize, and prioritize IT incidents using BMC Remedy ITSM.

• Log, update, monitor, and follow up on tickets to ensure timely resolution and SLA compliance.

• Escalate complex issues to L2/L3 teams according to the escalation matrix.

• Provide complete incident details, troubleshooting steps, screenshots, and relevant documentation for escalation.

2.⁠ ⁠Security Monitoring & Response

• Monitor network security systems, dashboards, and security alerts.

• Identify and respond to potential security threats, intrusion attempts, and unauthorized access.

• Support incident response and security risk mitigation.

• Work closely with security and technical teams to resolve security incidents.

• Ensure compliance with ITIL, ISO 27001, and relevant security procedures.
  

3.⁠ ⁠CMDB & Asset Management

• Maintain accurate CMDB records for network security assets, configurations, and relationships.

• Update asset and configuration information following network infrastructure changes.

• Ensure CMDB data remains accurate and up to date.
  

4.⁠ ⁠Monitoring & Reporting

• Monitor ticket queues, SLA performance, and recurring incidents.

• Prepare reports on incidents, ticket backlog, and SLA compliance.

• Identify recurring issues and recommend improvements to network security and ITSM processes.
  

5.⁠ ⁠Documentation & Knowledge Management

• Maintain up-to-date SOPs, troubleshooting guides, and knowledge base articles.

• Document troubleshooting steps, solutions, and workarounds.

• Contribute to knowledge sharing and initiatives to reduce recurring network security incidents.

6.⁠ ⁠On-Call Support

• Provide on-site network security support during regular working hours and after office hours on call standby support.

• Respond promptly to urgent and mission-critical network security incidents.
  

We are looking for an individual with

• Bachelor’s Degree in Computer Science, Information Security, or a related field.

• 1-3 years of experience in network security engineering, incident management, and troubleshooting.

• Strong knowledge of firewalls, IDS/IPS, VPNs, endpoint security, and network monitoring tools.

• FCP/NSE4 certification is required.

• Hands-on experience with BMC Remedy ITSM, ITIL processes, and CMDB management.

• Familiarity with SIEM tools, network security protocols, and security frameworks such as ISO 27001, NIST, and ITIL.

• Ability to work independently in a high-pressure and mission-critical environment.

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