Network Security Engineer

• Provide technical support and troubleshooting for Forcepoint security solutions.
  

• Configure, monitor, and maintain Forcepoint security products as per customer requirements.
  

• Troubleshoot firewall, network security, web security, and related connectivity issues.
  

• Analyze technical issues, identify root causes, and implement appropriate resolutions.
  

• Handle customer support tickets and ensure timely resolution within defined SLAs.
  

• Coordinate with customers and internal teams to resolve technical issues.
  

• Maintain accurate ticket updates, troubleshooting records, and technical documentation.
  

• Assist with security policy configuration, rule management, and routine maintenance activities.
  

• Escalate complex technical issues to the appropriate teams when required.
  

Requirements

• 1-2 years of experience in Network Security / Network Administration.
  
• Strong troubleshooting mindset with the ability to analyze and resolve technical issues.
  

• Any Forcepoint related certification is added advantage
  
• CCNA certification is mandatory.
  
• Experience with Sophos/WatchGuard security solutions is added advantage.