Network & Security Support Engineer

Salary: Competitive base salary + OTE + KiwiSaver

Lexel’s unique Managed Services capability and award‑winning technology solutions continue to drive strong customer demand. As we grow our services footprint, we’re investing in talent to further strengthen our world‑class support capability.

Join our high‑performing Managed Services team and play a key role in delivering proactive, reliable networking and security services to our enterprise clients. Work alongside experienced engineers in a true 24x7 services environment while continuing to grow your technical depth with industry‑leading platforms.

The Role:

As a Network & Security Support Engineer (Managed Services), you will be responsible for the day‑to‑day operational support, monitoring, and continuous improvement of customer network and security environments.
You will:

• Provide Level 2/3 support across managed networking and security platforms
• Respond to incidents and service requests within defined SLAs
• Perform proactive monitoring, maintenance, and optimisation of customer environments
• Troubleshoot and resolve complex network and security issues
• Assist with onboarding new managed service customers and transitioning solutions into BAU
• Participate in an on‑call roster to support customers outside business hours
• Work closely with Service Delivery Managers, Project teams, and Vendors to ensure consistent service quality

The Ideal Candidate:

You are an experienced Support or Managed Services Engineer who has worked within an ICT vendor, MSP, or solution provider and enjoys operating in a service‑focused environment rather than short‑term project delivery.

Required Technical Skills & Experience:

• Hands‑on experience supporting Aruba and Fortinet environments in production
• Current Aruba and Fortinet certifications are required, such as:
  • Aruba ACSP / ACMP / ACP-CA
  • Fortinet NSE 4 (or higher)
• Strong experience in network support and troubleshooting in a managed services context
• Solid understanding of networking technologies (TCP/IP, VLANs, routing, switching, Wi‑Fi)
• Strong knowledge of network security principles including firewalls, VPNs, access control, and segmentation
• Experience working with monitoring and management platforms such as:
• Aruba Central
• Fortinet FortiManager / FortiAnalyzer
• Auvik, Datto, or similar
• Comfortable working to SLAs and ITIL‑aligned service processes
• Ability to participate in after‑hours support and scheduled on‑call rosters
• Strong written and verbal communication skills, with the ability to explain issues clearly to customers

Additional certifications such as CCNA/CCNP or CompTIA Network+ are advantageous.

What Lexel Offers:

• Opportunity to work for an award‑winning NZ success story ($80M annual turnover, Microsoft Partner of the Year – Modern Workplace)
• Competitive base salary + OTE + KiwiSaver
• Access to industry‑leading technical mentors and funded certification pathways
• Clear career progression with structured training and mentorship from technical experts
• Weekly company‑wide morning teas and fresh fruit
• Lexel merchandise (T‑shirts, laptop bag and more)
• Birthday day off
• Long service leave entitlements
• Free car parking
• A vibrant, inclusive culture with regular social events and team activities

Apply now to be considered for this opportunity or reach out to natasha.young@lexel.co.nz for a confidential chat.

Please note, overseas candidates cannot be considered at this time.