Network Specialist I

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Network Specialist I
Job Title: Network Specialist I
Agency: Health & Human Services Comm
Department: Reg Office Sup Deskside Reg
Posting Number: 22735
Closing Date: 11/26/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $3,581.33 - $4,476.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-17
Shift: Day
Additional Shift: Days (First)
Telework:
Travel:
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: HOUSTON
Job Location Address: 5425 POLK ST
Other Locations:
MOS Codes: 0605,0620,0630,0631,0639,0670,0699,0784,1721,1723,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX
181X,182X,18E,1B4X1,1D7X1,1D7X3,1N2X1,255A,255N,255S,255Z,25B,25D,25H,25U,25X,26A,26B,26Z,35T,514A
5COX1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CTI,CTM,CTT,CWT,CYB10,CYB11,ET,ISM,IT,ITS

Performs moderately complex (journey-level) computer systems support work. Provides customer support for agency information technology systems and operates automated office equipment in stand-alone, network, or mainframe environments. May train others. Works under general supervision, with moderate latitude for initiative and independent judgment.

Essential Job Functions:

Technical Support and Equipment

• Troubleshoots and resolves computer-related problems.
• Sets up equipment for employee use and performs or ensures the proper installation of cables, operating systems, and appropriate software.
• Installs, maintains, relocates, tests, and upgrades new and existing hardware and software.
• Provides customer service and responds to user inquiries about computer software, hardware operation, and system and application use and interfaces.

Network Operations and Security
• Performs backup, recovery, and archival procedures for files stored on the PC systems.
• Assists with maintaining the network’s physical and logical structures and with installing and testing hardware and software.
• Supports performance tuning and capacity planning to improve network resource performance and helps maintain network support software.
• Assists with maintaining network operating systems and security software, including adding users and establishing access rights and privileges.

Communication, Training, and Evaluation
• Communicates with vendors, users, management, and network lead staff.
• Serves as the point of contact for remote network locations to clarify problems and identify solutions or corrective actions.
• Assists with or conducts evaluations of new or upgraded hardware and software, identifying strengths, weaknesses, and potential benefits to the agency.
• Performs related work as assigned.

Knowledge, Skills, and Abilities:

Knowledge
• Basic knowledge of network infrastructure troubleshooting methods
• Personal computer hardware and software
• Laptop operating systems and security applications
• Performance-monitoring and capacity-management tools

Skills and Abilities
• Identify, analyze, and resolve network and computer system connectivity issues.
• Use IBM or Dell personal computers or laptops released by manufacturers within the past four years.
• Use Microsoft Office 2016, Office 365, or Office 2019, including Excel, Internet Explorer, Outlook, PowerPoint, Word, and Visio (or equivalent applications).

Registration, Licensure, or Certification Requirements:

Valid driver’s license

Initial Screening Criteria:

Two years’ experience in pc troubleshooting and customer service.

Two years’ experience in technical (computer) support providing direct end-user technical support and desk-side PC repair services

Graduation from an accredited two-year college with major course work in computer science, management information systems, or a related field is generally preferred. Education and full-time paid work experience may be substituted on a year-for- year basis.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.