Network Support Engineer
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I’m working with a growing business in Camberley that needs a Network Support Engineer to join its small in-house IT team. You’ll be the networking expert their engineers rely on, and you’ll also keep things running smoothly for the head office.
You don’t need to be a CCNA-level specialist. You do need solid practical networking experience and a willingness to get stuck in.
The networking side
The company’s engineers regularly bring new sites online. When they need support, you’re the escalation point. That means:
- Configuring routers and firewalls for new sites
- Setting up port forwarding and IP addressing securely, opening only what’s needed
- Troubleshooting connectivity and performance issues, both remotely and occasionally on site
- Making sure network setups meet the company’s security standards
- Escalating the really complex problems to a senior specialist in the team
The support side
It’s a small team, so you’ll also own day-to-day IT for 30–40 head office staff:
- Building and deploying laptops and mobile devices (Apple MDM, training provided)
- Onboarding and offboarding users in Microsoft 365 and Azure
- Handling everyday support requests, from Wi-Fi to printers
- Cabling, crimping and setting up new equipment
- Taking ownership of small projects, such as phone system rollouts and device refreshes
About you
- 3+ years in an IT support or network support role
- Strong practical knowledge of TCP/IP, subnetting, DHCP, DNS, NAT, VLANs, port forwarding and firewalls
- Hands-on with kit: patching, crimping and getting things working from scratch
- Security-conscious and detail-oriented
- A self-starter who’s happy to own a task, talk to people and see it through
- A full UK driving licence for occasional site visits
Bonus points for
- Network+, CCNA or similar
- Experience with Ubiquiti, Sophos, Fortinet, DrayTek or Meraki
- An MSP or field engineering background
- Cyber Essentials or ISO 27001 exposure
Interested? Apply now or email your CV to Andy Dale at Arcas Tech for a confidential chat.