Network Support Engineer - Level 2
Posted Updated
Description
Network Support Engineer – Level 2
MuraConnect is partnering with a leading Brisbane-based networking and cybersecurity managed service provider to identify a Level 2 Network Support Engineer to support the delivery of critical network and IT support services to one of its key customers. This is a full-time role based in Brisbane, with support across Queensland.
Supporting approximately 5,000 staff across 50+ locations, you will work alongside experienced network engineers to manage escalated incidents, implement business-as-usual (BAU) changes and maintain a reliable, high-performing statewide network environment. You will join a close-knit, technically capable team with strong engineering leadership, where you will take ownership of technical issues, build trusted client relationships and contribute to continuous service improvement.
The Role
As the Level 2 Network Support Engineer you will be responsible for delivering escalated network support, BAU changes and proactive service improvement, including:
About You
To be successful, you will be an experienced, customer-focused Network Support Engineer who enjoys solving complex technical problems and working as part of a high-performing team.
You will bring:
For more information contact Paul Thomson at paul.t@muraconnect.com.au or on 0415 176 085, or apply now.
About Mura
Mura Connect is a profit-for-purpose organisation established to drive social benefit through good business practice. We work with contractors and professionals across a range of sectors to connect skilled talent with the right opportunities. The profit generated from our corporate engagements funds initiatives that support and develop Indigenous professionals, giving back to communities through education and professional development.
MuraConnect is partnering with a leading Brisbane-based networking and cybersecurity managed service provider to identify a Level 2 Network Support Engineer to support the delivery of critical network and IT support services to one of its key customers. This is a full-time role based in Brisbane, with support across Queensland.
Supporting approximately 5,000 staff across 50+ locations, you will work alongside experienced network engineers to manage escalated incidents, implement business-as-usual (BAU) changes and maintain a reliable, high-performing statewide network environment. You will join a close-knit, technically capable team with strong engineering leadership, where you will take ownership of technical issues, build trusted client relationships and contribute to continuous service improvement.
The Role
As the Level 2 Network Support Engineer you will be responsible for delivering escalated network support, BAU changes and proactive service improvement, including:
- Providing Level 2 network support, including participation in a rotating on-call roster for critical incidents.
- Troubleshooting and resolving escalated network incidents, performing diagnostics and contributing to root cause analysis.
- Monitoring network performance and alerts using LogicMonitor, Meraki and FortiManager dashboards.
- Implementing BAU network changes, including switch port configurations, firewall rules and policy updates.
- Delivering ITIL-aligned incident, problem and change management in accordance with contractual SLAs.
- Providing hands-on technical support across Brisbane metropolitan sites and remote assistance to regional locations.
- Maintaining accurate technical documentation and knowledge articles within Confluence.
- Identifying opportunities to improve network performance, service delivery and operational maturity.
About You
To be successful, you will be an experienced, customer-focused Network Support Engineer who enjoys solving complex technical problems and working as part of a high-performing team.
You will bring:
- Demonstrated experience in Level 2 network support within a complex, multi-site environment.
- Strong troubleshooting and diagnostic skills across enterprise networking technologies, including switching, routing, wireless, firewalls and network security.
- Familiarity with technologies such as Cisco Meraki, Fortinet, Aruba, Citrix SD-WAN and Aruba ClearPass.
- Experience using network monitoring tools such as LogicMonitor and IT service management systems such as ServiceNow.
- A sound understanding of ITIL-based incident, problem and change management processes.
- Strong attention to detail, particularly when managing configurations, patching and technical documentation.
- Excellent communication and stakeholder management skills, with a proactive approach and the ability to remain calm under pressure.
- Cisco CCNA/CCNP, Meraki or Fortinet certifications will be highly regarded, and ITIL Foundation certification is desirable.
For more information contact Paul Thomson at paul.t@muraconnect.com.au or on 0415 176 085, or apply now.
About Mura
Mura Connect is a profit-for-purpose organisation established to drive social benefit through good business practice. We work with contractors and professionals across a range of sectors to connect skilled talent with the right opportunities. The profit generated from our corporate engagements funds initiatives that support and develop Indigenous professionals, giving back to communities through education and professional development.