Network Support Specialists
Description
Aspen Fiber Networks, a leading information technology solutions provider, is looking for a proactive and detail-oriented Network Support Specialist to join our dynamic team. In this role, you will provide technical support and troubleshooting for our clients' networking needs, ensuring optimal performance and reliability of their network systems.
As a Network Support Specialist, you will work closely with clients and internal teams to diagnose and resolve network issues, provide training on network systems, and assist in the implementation of network solutions. Your expertise will contribute to delivering exceptional support and maintaining client satisfaction.
Responsibilities
- Monitor and support client network systems to ensure smooth operation.
- Troubleshoot and resolve network issues reported by clients.
- Assist in the installation and configuration of network equipment.
- Provide technical guidance and support to clients and internal teams.
- Document and maintain records of network support activities and resolutions.
- Stay updated on networking technologies and industry best practices.
- Participate in the training of clients on network usage and best practices.
- Collaborate with network engineers to implement solutions for network enhancements.
Requirements
- Associate or bachelor’s degree in computer science, information technology, or a related field.
- Proven experience in network support or technical support role.
- Strong knowledge of network protocols and technologies (TCP/IP, DNS, DHCP, etc.).
- Experience with troubleshooting network issues and providing solutions.
- Familiarity with routers, switches, firewalls, and other network equipment.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Relevant certifications (such as CompTIA Network+, CCNA, etc.) are a plus.
- Ability to work independently and as part of a team.
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
- Performance Bonus
Skills
As published by workable · 7 questions · 1 written answer
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (2)
- What hourly rate you would be willing to start at? Our payroll process is to offer up to a 10% increase in pay after the greater of 90 days or 520 hours. Then a 5% pay increase based on the Semiannual review and the profitability of the company. The pay increase is based on attendance, tardiness, peer attitude, & work performance. This does not limit one to other increases in pay such as bonuses, commissions, and/or promotions. It is important that you respond to this question and offer your best value as it will have a major impact on whether or not you are offered an interview in addition your experience.
- Please list any Associate or bachelor’s degree in computer science, information technology, or a related field. This includes, relevant certifications (such as CompTIA Network+, CCNA, etc.) are a plus.
Pick from a list (4)
- Please select your level of Education (check all that apply to you)
- Do you live within 25 miles of 77092
- Do you have a valid current Texas Drivers License?
- Are you willing to work overtime and weekends, if necessary?
Written answers (1)
- Please disclose any misdemeanors or felonies that you have been charged or convicted of.