Network Support Technician

Job description
POSITION DESCRIPTION
Network Technician
Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type:
Full-Time
POSITION SUMMARY
We are looking for experienced L1 OR L2 Network Technicians to provide Level 2 network support,
troubleshoot connectivity issues, and maintain enterprise network infrastructure. The ideal candidate
will have hands-on experience with network hardware, LAN/WAN, routing and switching, and incident
management.
Key Responsibilities
Provide Level 1 or 2 technical support for network-related incidents and service requests.
Troubleshoot LAN, WAN, Wi-Fi, and network connectivity issues.
Diagnose and resolve issues involving routers, switches, firewalls, access points, and network cabling.
Perform network device configuration, installation, replacement, and basic maintenance.
Troubleshoot TCP/IP, DNS, DHCP, VLAN, routing, and switching issues.
Monitor network performance and identify potential connectivity or hardware failures.
Escalate complex issues to L3 engineers or specialized network teams when required.
Work with vendors, service providers, and internal IT teams to resolve network incidents.
Maintain accurate incident records, technical documentation, and network configuration details.
Follow change management procedures, security policies, and established troubleshooting processes.
Support network upgrades, equipment refreshes, and infrastructure deployment activities as assigned.
Provide timely updates to stakeholders and ensure incidents are resolved within SLA requirements.
Required Qualifications
2+ years of experience in network support, network operations, or a similar technical role.
Hands-on experience with enterprise networking technologies.
Strong knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, and switching.
Experience troubleshooting Cisco or other enterprise network equipment.
Familiarity with network monitoring and diagnostic tools such as Wireshark, SolarWinds, ping, and
traceroute.
Experience using ticketing systems and following incident management processes.
Strong analytical, troubleshooting, communication, and customer service skills.
Ability to work independently and collaborate with cross-functional technical teams.
Preferred Qualifications
CCNA, CompTIA Network+, or an equivalent networking certification.
Experience supporting large enterprise or manufacturing environments.
Familiarity with firewalls, wireless networking, VPNs, and network security fundamentals.
Experience with ITIL-based incident and change management processes.
Additional Requirements
Must be authorized to work in the United States.
Must be able to work at the client-designated location and schedule.
Willingness to participate in after-hours support or maintenance activities, if required.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
The demands below are representative of those required to perform this role's essential functions.
Reasonable accommodations will be made for qualified individuals with disabilities in accordance with
the ADA and applicable state law.
• Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard
office equipment.
• Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
• May require bending, kneeling, or crouching to install or service equipment.
• Work is performed primarily in a standard office or data center environment with moderate noise
levels.
• May be required to travel to or work at multiple organizational sites or client locations.
EQUAL EMPLOYMENT OPPORTUNITY
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex (including pregnancy and related conditions),
gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status,
or any other characteristic protected under applicable federal, state, or local law, including Title VII, the
ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in
the application or interview process should contact Human Resources in advance.
DISCLAIMER
This description outlines the general nature and scope of the role and is not an exhaustive list of all
duties or requirements. Management may modify responsibilities as business needs evolve.