Network Technician

Netsync Network Solutions is a leading provider of network and IT solutions, dedicated to helping businesses achieve their technology goals through innovative and efficient solutions. Our team of experts is committed to delivering top-tier services and support, ensuring our clients' networks are robust, secure, and optimized for peak performance.

Detailed Description:

We are seeking a skilled and motivated Network Technician to join our team in Houston, Texas. This is an onsite position within our Network Operations Center (NOC) environment. The ideal candidate will have a strong background in network technologies.

Roles and Responsibilities:

• Maintain strong working relationships with customer and team.
  
• Work on site hardware failure cases for Netsync’s Network Support service contracts.
  
• Perform network appliance installations.
  
• Customer, Partner/Vendor and cross-department relationship/partnership management.
  
• Manage and update support cases in Customer, Netsync and OEM systems.
  
• Collaborate with team to maintain availability for 24x7 support.

Additional Duties:

• Assist in continual improvement to further streamline and automate existing processes and procedures.
• Assist Netsync’s NOC with Network Support cases.
• Continued technical education in the networking field.
• Assist with end user compute repairs.
• Upkeep of work area.
• Attend and contribute to weekly team meetings.
• Other responsibilities as assigned by management.

Skills and Experience:

• 1 or more years’ IT experience.
• Solid understanding of networking and security including routing/networking and TCP-IP protocols.
• Able to routinely lift at a minimum 40lb.
• Strong attention to detail.
• Strong communication skills
• Strong organizational skills
• Strong customer service skills
• Curiosity and strong desire to constantly learn.
• Proficient in Microsoft Office’s suite of programs.

Minimum Qualifications/Technical and Education Requirements:

High School Diploma or Equivalent, CCNA or an equivalent from another manufacturer/vendor (Network+, JNCIA, ACSA), Valid Driver’s License, and Clean Driving Record.