Network Technician
Summary
A field-and-remote Network Technician at an IT managed services provider who installs, monitors, and troubleshoots customer networks (routers, switches, firewalls, VPNs), handles Microsoft 365 administration and patching, and supports managed services clients onsite and remotely. Requires A+ or Network+ certification and 1-3 years of network support experience.
Nex-Tech is looking for a hands-on, customer-focused Network Technician to support and maintain the technology systems that keep our customers connected. In this role, you’ll work directly with managed services clients, helping install, monitor, and troubleshoot network environments to ensure optimal performance and security.
This position is a great opportunity for someone who enjoys working both onsite and remotely, solving technical challenges, and building strong customer relationships. You’ll be part of a team that delivers proactive IT solutions and helps customers stay ahead in an ever-evolving technology landscape.
What You'll Do:
• Install, configure, and maintain workstation, server, and network solutions including routers, switches, firewalls, and VPNs
• Provide on-site and remote technical support for customers to troubleshoot and resolve issues
• Monitor customer systems and networks to ensure maximum uptime and performance
• Perform system administration tasks such as installations, updates, and patch management
• Maintain and test LAN/WAN equipment and services
• Track time and expenses related to work orders and billing
• Research new and emerging technologies to improve services and solutions
• Educate customers on system operation and best practices
including a broad range of responsibilities across Microsoft 365 administration, field support, and MSP operations
What You Bring:
• Knowledge of computer systems, networking, and troubleshooting techniques
• Strong analytical and problem-solving skills
• Ability to communicate effectively with customers and team members
• Ability to manage multiple tasks and prioritize work effectively
• Proficiency with computers and technical software tools
• Ability to work both independently and as part of a team
• Ability to work in various physical environments, including confined spaces
• Valid driver’s license required
Education & Experience:
Required: High school diploma plus one to three years of experience in computer/peripheral and network support. A+ certification or Network+ certification or equivalent required.
Why Nex-Tech?
• 401(k): 4% flat company contribution + up to 6% match
• Insurance: Full coverage Health, Vision and Dental Insurance, with up to $6,000 Health Savings Contribution option
• Time Off: Paid vacation and sick leave, with carryover
• Perks: Free Nex-Tech Internet and discounted services
• Bonus: Performance based annual raise and profit-sharing bonus
• Support: Paid maternity leave, professional development tools and much more
Grow Your Career at Nex-Tech!
At Nex-Tech, we believe in creating opportunities for our employees to grow their technical skills while making a meaningful impact. As a Network Technician, you’ll gain hands-on experience, work with evolving technologies, and be part of a team committed to delivering exceptional service. If you’re ready to build your career in a supportive, forward-thinking environment, we encourage you to apply today!
Nex-Tech is an equal opportunity provider and employer.