Network Technician Tier 1
Description
PROTECTION AND IMMUNITY, STARTING DAY ONE!
Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!
Awesome perks await in #WeAreTGT
Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
Vibrant City Location: Work in our orime locations: BGC or Alabang (shifting schedule)
As a Tier 1 Network Technician
You'll play a critical role in maintaining the stability, performance, and availability of network infrastructure and production systems.
Ideal Technical Profile
Strong troubleshooting and analytical skills in production and network environments
Strong understanding of networking concepts and protocols
Fundamental Linux administration skills and familiarity with Linux commands
Working knowledge of:
BGP
OSPF
Routing & Switching
DNS
DHCP
Firewall troubleshooting
Understanding of SD-WAN environments
Experience with production monitoring and ticket management systems
Excellent written and verbal English communication skills
Ability to work independently and manage multiple priorities
A proactive, self-starter mindset with a strong customer focus
Willingness to attend out-of-hours monthly meetings as required
Your Impact Starts Here
Network Monitoring & Incident Management Ideal Technical Profile
Monitor network performance and proactively identify issues that may affect service availability or performance
Investigate and resolve network faults, outages, connectivity issues, and service degradations
Utilize monitoring tools to ensure systems, applications, and network services remain operational
Act as second-tier support in identifying and resolving production-related incidents.
Network Infrastructure Support
Install, configure, and support network equipment, including:
Routers
Switches
Proxy servers
WAN accelerators
DNS
DHCP services
Troubleshoot routing, switching, and firewall-related issues
Support network device updates and approved firmware releases
Collaborate with operations and engineering teams on system, application, and hardware maintenance
Documentation & Communication
Accurately document incidents, troubleshooting activities, and resolutions in ticketing systems
Provide network status updates and incident reports to stakeholders and management
Maintain clear and effective communication with customers and internal teams throughout the incident lifecycle
Contribute to continuous improvement initiatives involving monitoring, service delivery, and operational processes
MORE THAN JUST A JOB
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.