Network Telecom Voice Analyst
Summary
Provide Tier II support for Cisco voice, telecom, and collaboration systems, troubleshooting VoIP, SIP, Webex, and Jabber issues while escalating complex incidents.
Provide Tier II support for enterprise Cisco voice, telecommunications, and collaboration environments. Serve as the primary escalation point for complex voice, network, and endpoint incidents involving Cisco Unified Communications, VoIP, SIP, Cisco IP phones, Webex, Jabber, and Jabra audio devices. Own incidents through resolution while collaborating with Service Desk, Network Engineering, Telecom teams, vendors, and business users. Key Responsibilities Provide Tier II operational support for …