Network Telecom Voice Analyst

Tier II Network Voice Telecom Analyst Job Type: Full-Time Function: Network / Voice / Telecom Operations Position Summary Provide Tier II support for enterprise Cisco voice, telecommunications, and collaboration environments. Serve as the primary escalation point for complex voice, network, and endpoint incidents involving Cisco Unified Communications, VoIP, SIP, Cisco IP phones, Webex, Jabber, and Jabra audio devices. Own incidents through resolution while collaborating with Service Desk, Netw…