Network & Telecommunications Technician (2nd Line Support)
We are looking for a Network & Telecommunications Technician to join an operational team providing 2nd line technical support within an Inetum project environment. The role focuses on troubleshooting and resolving network-related incidents while delivering a high-quality support experience.
Main Responsibilities
- Provide 2nd line technical support for network and telecommunications services.
- Manage and follow up support tickets in line with agreed service levels.
- Investigate, diagnose and resolve incidents affecting network infrastructure.
- Communicate directly with users and stakeholders to identify and resolve technical issues.
- Develop a solid understanding of supported network environments.
- Collaborate with specialist teams to resolve complex incidents.
- Contribute to service monitoring and continuous improvement activities.
- Maintain clear and professional communication throughout the support process.
- Cisco CCNA certification or equivalent knowledge.
- Technical education in Networks, Telecommunications or Information Technology.
- Knowledge of Routing, Switching and Wireless technologies.
- Experience supporting Cisco, Huawei or with other networking solutions.
- Knowledge of IP networking and telecommunications environments.
- Experience in a 2nd line technical support role.
- Ability to analyse, diagnose and resolve network incidents.
- Customer-focused mindset.
- Strong written and verbal communication skills.
- Ability to work collaboratively within technical teams.
- Lisbon, Portugal
- Hybrid working model