New Arrival Case Manager

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at .

POSITION: New Arrival Case Manager

JOB CLASS/GRADE: Specialist 1 / Grade 8

WAGE: Starting at $48,600 per year based on experience

FLSA; EEO; WC: Non-Exempt; Professional; 8864

LOCATIONS: IRCO Main Office, 10301 NE Glisan St Portland OR 97220, or other IRCO Office, Hybrid

schedule

FTE; FT/PT; STATUS: 1.0 FTE; Full-Time with Benefits; Regular

(Limited duration position through September 30, 2026. Contract continuation variable.)

NUMBER OF POSITIONS: (1)

APPLY AT:

STATUS: Full-Time with Benefits

PROGRAM(S): New Arrivals

SECTOR: Community Health and Wellness Services

REQUIREMENTS: Fluency in English and a 2nd language commonly spoken by immigrants and refugees

required. (Dari, Pashto, Ukrainian, Rohingya preferred)

Must be able to pass extensive Background Check

Must possess a valid driver’s license and verification of current auto-insurance and have full

use of automobile during work hours

Program Summary
The Community Health and Wellness sector provides services that support the physical, behavioral, and emotional health and wellbeing of individuals and communities. In additional to serving refugee and immigrant communities long established in Oregon, we welcome new arrivals, support them with housing, navigating local resources and connecting with their new communities. Our staff are certified Traditional Health Workers (such as Community Health Workers (CHW), Peer Support Specialists (PSS) and Doulas) who offer direct services such as healthcare and systems navigation, health insurance enrollment, emotional health support and client-directed case management. We also engage in community outreach and education via community workshops, psycho-education support groups, and by hosting monthly health clinics that provide dental services, health services, and community resource information.

Position Summary
The New Arrival Case Manager position will be responsible for providing essential case management support to new arrival individuals and families so that they can adjust to a new life in the U.S. The Case Manager will provide a listening, supportive presence to IRCO clients, help them navigate community resources, advocate on their behalf with service providers as needed and connect clients with community to support, establish, and maintain self-sufficiency in their own lives. The Case Manager will engage in outreach and community engagement to ensure communities and clients have knowledge of and access to our programs. Reporting to IRCO’s New Arrival Coordinator, this position will be based in one of IRCO’s offices to provide community specific services.

Essential Functions

• Provide pre-planning for new arrivals including connection to housing programs, airport pick up coordination and preparing case files
• Provide welcome service including welcoming at airport, 1st home visit and all initial paperwork and referrals
• Complete intake of clients to screen for eligibility and complete all intake paperwork
• Obtain all required information for eligibility and enter documentation into case files and program reports as required, including releases of information, assessments and eligibility documentation
• Provide a strengths-based approach in service planning and case note documentation
• Maintain impeccable electronic and paper files as required
• Support enrollment in necessary or supportive government programs (e.g. social security, TANF, SNAP, WIC, Medicaid, etc.)
• Support navigation and advocacy with various essential health and social services and resources (e.g., access to food, housing support, accessing primary care provider, behavioral health supports, connections with youth programs or schools etc.)
• When relevant, we will welcome clients at the airport, assist in securing short or long term housing, ensuring access to adequate and culturally appropriate food and school enrollment
• Meet with clients in their homes as well as in community locations as needed
• Track individual’s participation and other program metrics in relevant tracking and reporting documents
• Engage in outreach in the community to provide knowledge of and access to the program for eligible clients
• Support clients transportation needs by supporting access to public transportation or arranging medical transportation as needed and available
• Make referrals as needed to both internal IRCO programs or external partners to meet clients needs as they are expressed
• Participate in case reviews with other team members and coordinate connections with community resources, as necessary
• Complete all required closing documentation at case closure
• Participate in staff meetings, trainings, committees, and other Community Health and Wellness activities to support the sector and agency’s goals
• Other duties and responsibilities may be assigned