New York City, Operations Coordinator
Join the Glowbar Team:
Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way.
The Operations Coordinator is the operational backbone that keeps Glowbar studios stocked, growing, and running smoothly. You own inventory across the studio network — from monthly purchase orders to ecomm product ordering to HQ supply and collateral — and you get hands-on with New Studio Openings, traveling to support procurement and on-site setup. You're the first line of our support inbox, managing timebound responses and company service level agreements (SLA) and overseeing our offshore support partner, and you keep studios connected and equipped through systems administration, resource management, and internal communications like our weekly newsletter and intranet. If you love variety, thrive on staying organized across a dozen moving pieces, and want a front-row seat to Glowbar's growth, this is the role for you.
What You’ll Do:
You keep the engine running behind the scenes so studios can focus on clients. Every week, you'll:
Manage the monthly studio purchase order process, ensuring every studio is fully and accurately stocked with product and supplies
Own ecommerce product ordering and fulfillment, shipping orders in a timely manner and flagging resourcing needs as volume scales
Manage HQ supply and collateral ordering, keeping field teams and marketing initiatives fully equipped
Manage vendor relationships to help ensure quality, cost efficiency, and on-time delivery of products and services
Manage New Studio Openings (NSO), end to end, through procurement and hands-on setup, traveling on-site to help execute set up to turnover
Conduct weekly NSO meetings to ensure stakeholders are driving towards deadlines according to the company playbooks
Partner with the NSO and Training team, Studio Development Real Estate, and Field Area Managers to coordinate deliveries, ordering, and studio setup ahead of each opening
Manage the support inbox, resolving client inquiries related to memberships, bookings, and general customer experience within company required SLA
Oversee and manage our remote/offshore support partner, ensuring quality, consistency, and SLA adherence in day-to-day client interactions
Serve as systems and platform admin owner, acting as the corporate liaison for platform set-up, troubleshooting, and new product/studio configuration across POS/Schedule platform, proprietary company platforms and across Google Marketplace
Support onboarding of new hires across email, Slack, and core systems (BLVD, Prospr, Method) and vendor accounts
Own studio resources and communications, including the weekly newsletter and intranet, keeping field teams informed and aligned
Maintain and update operational playbooks, policies, and SOPs (Operations Manual, NSO Playbook) so field resources stay current and accurate
Who We’re Looking For:
2+ years of operations experience (i.e. restaurant, retail, hotel, salon/spa, or comparable) with a proven track record of superior customer service
Quick study and high level of confidence working in a variety of systems and platforms
Ability to manage multiple projects through prioritization and planning skills; demonstrated ability to wear multiple hats and work in a scrappy environment (ready to roll up your sleeves)
Exceptional attention to detail and follow-through
Highly motivated and results-oriented, resourceful and creative
Eager to join a fast-growing team and collaborate closely across functions
Exceptional customer-first mindset, both internal and external
Outstanding interpersonal, written, and organizational skills
Comfortable managing vendor and remote/offshore partner relationships
Forward-thinking problem solver with a strong work ethic
Passion for beauty, skincare, learning, and trying new things every day
Bachelor’s degree preferred
Ability to travel to support New Studio Openings (approximately 20–30% of the time, with heavier travel during opening weeks)
Your Glow Package (Compensation & Benefits):
Annual bonus potential tied to company EBITDA performance
Annual compensation increase eligibility
Medical, dental, and vision insurance largely covered by Glowbar
Unlimited PTO and sick leave
6 Paid holidays
DailyPay - access part of your paycheck before payday at no cost
Disability, accident, critical illness, and life insurance coverage
Employee Assistance Program (EAP) with free mental wellness support
Commuter benefits to help save on transit and parking
Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value)
25% employee discount off skincare products
$150 employee referral bonuses for bringing great people to the team
$15 product credit for every first-time client you refer
We’re the DOPEST — and we mean it. Join us, and let your career truly glow!