Greylock Newborn/Pediatric Nurse Care Manager
Description
We’re looking for a Newborn/Pediatric Nurse Care Manager for our Care and Case Management team, who is passionate about caring for members holistically through their healthcare journey and ensuring needs are met with industry-leading interventions.
The telephonic Nurse Care Manager will guide members through complex medical and behavioral Health situations, partnering with a multidisciplinary clinical team that includes a variety of healthcare professionals, care coordinators, and records specialists, to deliver integrated remote care in an innovative way. The Nurse Care Manager should enjoy spending time on the phone, listening to members’ needs, answering questions, and serving as an advocate. They should also excel at creating cohesive care plans, and should possess the clinical acumen to guide members clinically and navigate available benefits and resources. Nurse Care Managers will support members through complex care management, disease management, and acute case management, ensuring they receive longitudinal care that results in excellent health outcomes.
Responsibilities:
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Deliver coordinated, patient-centered virtual Care Management by telephone and/or video that improves members’ health outcomes.
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Generate impactful care plans together with members and our multidisciplinary care team, and help members achieve the desired goals.
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Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
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Partner with the members’ local providers to ensure coordinated care.
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Provide compassionate, longitudinal follow-up care, building supportive relationships.
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Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family.
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Coordinate necessary resources that holistically address members’ problems, whether clinical or social
Required Qualifications:
- Bachelor of Science in Nursing (BSN) required.
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Must reside in a compact NLC state.
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Active Compact RN license (in state of residence) in good standing with the nursing board of their state
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Active, unrestricted California RN license preferred
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Willingness to obtain and maintain licensure in multiple states.
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CCM (Certified Case Manager) Certification preferred.
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Minimum of 5 years of nursing experience.
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2+ years experience working in Pediatric setting
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2+ years experience working in care, case and disease management, preferably in a health plan, health navigator or third party administrator (TPA) environment
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Be able and willing to work until 6pm PST
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Be comfortable discussing a wide variety of medical conditions
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Experience working remotely preferred; Comfortable with technology.
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Be highly empathetic. We work with patients and their families who are going through challenging times. Ideal candidates practice empathy and reassure patients that we are available to help them.
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Must be able to work efficiently. We are a fast growing company and we are busy. Our team is expected to meet volume goals without sacrificing quality. Good judgment for balancing priorities is a must.
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Be flexible and comfortable with working in a rapidly-changing environment.
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Strictly follow security and HIPAA regulations to protect our patients’ medical information.
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Be pleasant, responsive, and willing to work with and learn from our team.
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Strong verbal and written communication skills. A lot of time is spent on the phone with patients and families, as well as a lot of time communicating with colleagues. Therefore, the ability to gather a clinical history, answer questions at a patient level, and succinctly summarize findings is critical.
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Strong competence and ability to use multiple computer/medical record systems.
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Collaborate well across multidisciplinary teams with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients.
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Ability to understand cultural and socioeconomic issues affecting members and to coordinate all available resources to serve members.
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Excellent grammar, attention to detail, and efficient at writing medical information in easy-to-understand, patient-centric language.
Skills
As published by lever · 27 questions · 7 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other website
Short answers (2)
- Please enter your zip code:
- What state do you currently reside in?
Pick from a list (18)
- Are you legally authorized to work in the U.S.?
- Will you now or in the future require sponsorship for employment visa status (e.g. H-1B status)?
- Have you previously worked for Grand Rounds, Included Health, or Doctor on Demand as a permanent or temporary employee?
- Have you previously worked for FireFly as a permanent or temporary employee?
- I acknowledge that all information regarding the company, including its business, products, services, financial data, and trade secrets, disclosed during the interview process is confidential. I agree not to disclose, use, or reproduce this information except to evaluate employment with the company. I understand and agree that this confidentiality obligation is legally binding and remains in effect indefinitely, regardless of whether I am offered or accept a position.
- Do you consent to receive text (SMS) communications from Included Health recruiters regarding this application and related job‑relevant updates? Opting in does not guarantee that you will be contacted via text. Message Frequency will vary. Msg & data rates may apply. Reply HELP for help or STOP to cancel. optional
- Do you hold a Bachelors of Science in Nursing (BSN)?
- Have you accumulated at least 24 months of Case Management experience within the past 5 years?
- Do you currently hold an Active Compact RN License in the state you currently reside in?*
- How many years of experience do you have working in Pediatric Health settings?
- Do you hold a CCM Certification (Case Management)?
- Please select the areas of nursing/populations you have experience in: optional
- Are you able to work the required schedule for this role? Mon-Fri 9am-6pm PST
- Do you have access to a dedicated, quiet and secure work space? optional
- Do you have experience in offering case management support by doing outbound outreach calls? optional
- What setting is your case management experience? optional
- Do you have at least 1 years of full time remote/virtual work from home experience? optional
- This role requires flexibility in scheduling to accommodate team needs. Are you available to occasionally work holiday or weekends? optional
Written answers (7)
- Please list the state(s) you hold an active RN license in.
- How many cases are you comfortable managing (caseload)?
- If you answered other above please provide more information optional
- Why are you interested in working at Included Health?
- Our Mission at Included Health is to raise the standard of healthcare for everyone; how does this mission align with your professional values or experience?
- When are you available to start. Please note of any notice period or vacation scheduled.*
- What is your desired salary range? Please review the salary range listed on the posting.