NFR Systems & Data Solution Manager

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Join our NFR Solutions team and help turn complex non-financial risk challenges into reliable, decision-ready outcomes across systems, data, insights, analytics and operations.

In this varied role, you will work across the portfolio to keep critical services running, deliver priority change and improve how we manage NFR data, reporting and systems. You will build strong partnerships, apply sound governance and leave clear, reusable documentation behind.

Designed for someone who enjoys pace, variety and impact, the role offers the opportunity to move between data, insights, systems and operations as priorities evolve, while maintaining an unwavering focus on quality, effective controls and sustainable delivery.

Role Type: Permanent
Role Location: Melbourne / Sydney / Brisbane
Work Hours: Full-Time

What will your day look like?

• Deliver high-value outcomes across data, insights, systems and operations, aligned to portfolio priorities and agreed work allocation.
• Quickly frame complex problems, clarify requirements and deliver practical solutions within established controls and methods.
• Monitor service performance, workflow effectiveness, data quality and operational risk; identify recurring issues and drive remediation.
• Develop practical operating procedures, service standards, knowledge materials and training that improve user and team capability.
• Help safeguard the operation and integrity of critical NFR systems and workflows, including NFRHub, DCN (ServiceNow) and MERN.
• Translate business, policy, regulatory and risk requirements into clear system changes, configurations, controls and data outputs.
• Use governed data and approved processes to deliver accurate, consistent and traceable reporting, dashboards and analytical outputs.
• Turn complex data into compelling insights, visualisations and practical recommendations that enable confident decisions.
• Operate confidently within the NFR, data, system, model and information-governance requirements relevant to the work.
• Turn lessons from incidents, assurance, audits, stakeholder feedback and retrospectives into stronger future practices.

What will you bring?

• Experience delivering across at least two of these areas: NFR or risk operations, systems support, data, reporting, insights or analytics.
• A sound understanding of operational or non-financial risk management in a regulated or complex environment.
• Experience working with data structures, business definitions, reporting logic, data quality or system workflows.
• The ability to translate business and risk needs into practical operational, system, data or insight outcomes.
• Strong analytical problem-solving skills and the ability to communicate clear, actionable insights.
• Experience with NFRHub, ServiceNow IRM, MERN or comparable risk-management platforms.
• Familiarity with analytical techniques such as trend analysis, anomaly detection, forecasting or thematic analysis.
• Fungible delivery: Moves confidently across data, insights, systems, analytics and operations to meet changing portfolio needs.
• Operational excellence: Delivers dependable, well-controlled outcomes while protecting service stability.
• Collaboration: Builds effective partnerships across NFR, business, data and technology teams.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit . You can apply for this role by visiting ANZ Careers and searching for reference number 126867 .

Job Posting End Date

04/11/2026, 11.59pm, (Melbourne Australia)