NHG Assistant General Manager

Job Summary\: Serves as the Assistant to the NEXCOM Hospitality Group (NHG) General Manager (GM) NF4, ensuring operations are efficient, profitable and within established guidelines and standards.

Duties and Responsibilities\:

• Assists the GM in operating a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS) or Leisure status.
• Performs supervisory duties\:
• Responsible for providing oversight and adequate staffing for areas of responsibility.
• Under the direction of the GM, delegates authority and assigns responsibility to department heads/supervisors.
• Responsible for reporting deficiencies to the GM. Assumes GM duties in his/her absence.
• Responsible for knowledge of the Property Management System (PMS), financial systems and Learning Management System (LMS).
• Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue generating opportunities.
• Processes local reservations, reservations through the Central Reservation System (CRS) and PMS.
• Maintains contact with guests to ensure guest satisfaction.
• Responds to all guest inquiries and concerns.
• Provides customer-facing integration, execution, and management of services and resources at the installation level.
• Conducts inspections of guest rooms, public access areas and outside grounds for cleanliness and appearance.
• Identifies deficiencies and ensures corrections are implemented.
• Develops local instructions concerning housekeeping, maintenance and reporting procedures, non-availability of units and a variety of related facility requirements.
• Recommends changes to operating procedure to update operations and forwards to GM.
• Maintains liaison with vendors, suppliers and other appropriate authorities within the local area to ensure adequate levels of service and to establish maximum vendor relation.
• Participates in Manager on Duty program.
• Coordinates preventative maintenance of facilities and equipment with maintenance personnel.
• Coordinates service requirements with the Contracting department for those supplies, services and labor requiring contract negotiation procedures.
• Ensures completion of compliance training by all associates.
• Ensures compliance with all safety, fire and sanitation regulations; responsible for the safety of all guests and associates.
• Ensures security measures are maintained at all times.
• Ensures guest privacy is maintained at all time.
• Carries out EEO policies and communicates support of these policies to subordinates.
• May be called upon to maintain operations during inclement weather and/or other emergencies.
• Performs other related duties as assigned.

The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required.