NICE CXONE Engineer

Role: NICE CXONE Engineer/ Remote Location: Remote Type: 12Months Contract Required: Key Responsibilities: Design, configure, implement, and support NICE inContact (CXone) solutions for contact center operations. Create and manage ACD, IVR, call flows, scripts, and Studio configurations. Troubleshoot and resolve issues related to call routing, agent connectivity, and platform performance. Support integrations between NICE inContact and CRM systems (e.g., Salesforce, ServiceNow). Work closely wi…