Night Auditor

What will you do...

• Maintain a positive and friendly attitude at all times, even when working to solve complex challenges.
  
• Manage arrival (check-in) and departure (check-out) processes for all guests.
  
• Manage guest accounting at the hotel and ensure billing accuracy.
  
• Assist the Night Manager with daily overbooking levels and work with all departments to ensure maximum occupancy.
  
• Ensure that all guests are charged the correct rate based on the sales strategy and website.
  
• Resolve all doubts and problems of guests with enthusiasm and timeliness.
  
• Ensure that all phone calls are answered as quickly and efficiently as possible.
  
• Monitor guests and their properties to ensure safety risks are minimized.
  
• Assist the Night Manager with daily closing procedures (End of Day).
  
• Ensure data accuracy across all systems.
  
• Report any maintenance issues to the correct department and verify that the work has been completed.
  
• Ensure maximum occupancy and 100% guest satisfaction.
• Monitor team performance and provide regular feedback to Guest Services Managers and the Front Office Manager.

What are we looking for…

• The most important thing is that you know how to offer a memorable experience: both for those staying with us and for those who come in just for a drink or a quick bite.
  
• Experience in the hotel or leisure industry in a similar role.
  
• Excellent knowledge of Italian and English.
  
• High level of verbal and written communication skills, computer skills and some understanding of GDS systems.


• Experience with Micros Fidelio Opera or a similar front desk operating system.
  
• Previous experience in the hospitality industry is a plus!
  
• You have a lot of experience in successfully handling different types of requests.
  
• Personality: You're looking for a place where you can be yourself; we don't want clones in suits here.
  
• Passion for hospitality, whether it's a drink, a meal, an event, or a bed for the night.
  
• You care about making a positive impact on the people you interact with, leaving them with a special memory.
  
• You are not a haughty person. Let's leave the ego at the door and roll up our sleeves to do things.
  
• You feel like doing things differently and trying (almost) everything at least once.
  
• You want to be part of a team that works hard, supports each other, and has fun along the way.

• The opportunity to bring an exciting new hospitality concept to Rome (and Italy) and have a real impact on its success.
  
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
  
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
  
• Great discounts across the entire Ennismore family.
• A competitive package and plenty of opportunity for development.