Night Manager
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
Deliver excellent customer service and maintain a high standard of customer management at all times.
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction, and safety.
Ensure that our hotels are operated safely at all times.
Undertake overnight responsibility for reception, checking guests in and out, taking reservations, and dealing with all telephone enquiries.
Maintain knowledge of all company promotions and hotel pricing to provide information to guests on request.
Be responsible for evacuation in cases of emergency, acting as the first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort.
Complete security checks at hourly intervals throughout the night.
Complete manager’s log book and maintain accurate records of all fire safety checks carried out during the shift.
Undertake additional administration duties as requested by either the hotel manager or the food and beverage manager.
Adhere to company policy for reporting accidents and incidents.
Maintain personal knowledge by completing in-house training, attending courses, and completing workbooks.
Always adhere to all company policies and procedures and licensing laws.
Be involved and contribute at team meetings.
Anticipate that all activities and purchased equipment and belongings may impact the environment. Participate in all activities organized to protect biological diversity and share individual responsibilities to increase environmental knowledge and carry out necessary training.
Strive to minimize consumption of resources currently used, such as paper and printed materials.
Implement necessary warnings and departmental training to save energy within the facility. Continue to implement decisions made for energy saving.
Assess the environmental impact and energy efficiency of purchased equipment.
Carry out responsibilities to eliminate and properly collect waste, reduce environmental pollution, and minimize harmful effects on the environment.
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
Perform all other duties assigned by managers and hotel management not specified in this job description.
Qualifications
Education: Bachelor’s degree
Experience: At least 5 years of experience in the industry following theoretical education.
Foreign language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
Courses and training: Advanced theoretical and practical knowledge.
Computer literacy: MS Office applications, front office operating programs (Fidelio, Opera, etc.).
Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment, and work processes in the related field. Knows, applies, and ensures application of all services and product ranges in the related field. Has command of guest profiles.
Additional information
Your team and working environment:
In one to two sentences, introduce the team, property, or office environment in a way that reflects the culture.
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.