Night Manager

At Hyatt, we believe our guests choose us because of our people. Our colleagues create exceptional experiences through genuine care, thoughtful service, and a commitment to excellence. As Night Manager, you will play a pivotal role in delivering a world-class wellness experience while leading a high-performing team that embodies Hyatt’s purpose of care.

Key Responsibilities

• Able to act as a manager on duty during night shift ensuring all team members perform the tasks assigned to them.

· Conduct briefing for all Night Shift staff.

· Direct and oversee all operations during the night shift to ensure guest satisfaction and safety.

· Monitors rooms’ standards in general, working through the respective Head of Department to take corrective action where necessary.

· Check rooms and make sure any special requests are carried out accordingly.

· Ensures the strict control of room keys.

· Ensures that public areas are clean and up to standard.

· Cooperate with the housekeeping department to improve guest service experience.

· Deals with guest complaints and be able to find a solution to it.

· Ensures accurate completion of night audit in a timely manner.

· Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· Prepares daily night summary reports.