Night Manager – Sherwood Queenstown
Night Manager – Sherwood Queenstown
Boutique Alpine Hotel
About EVT
Sherwood Queenstown is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers, because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand and experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.
EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.
Role Overview
Sherwood Queenstown is a sustainability-led, boutique hotel set on the hillside overlooking Lake Wakatipu and the Remarkables. Blending rustic charm with modern comfort, Sherwood offers a unique retreat focused on wellness, creativity, and community.
Reporting to the Front Office Manager, the Night Manager acts as the manager of the hotel overnight in the absence of the General Manager, Front Office Manager and Hotel Manager, anticipating and meeting guest needs, overseeing the night audit process, and maintaining hotel security and established service standards through the night shift. You'll supervise the Night Team, resolve guest requests with warmth and urgency, and help protect the seamless experience Sherwood is known for around the clock. This is a rare opportunity to be part of something special, taking genuine ownership of the hotel during the night shift.
This is a full-time, permanent role with a minimum guaranteed hours of 40 per week.
Key Responsibilities
Act as manager of the hotel overnight, anticipating and attending to guest needs and desires as they occur
Check guests in and out efficiently, and process daily guest transactions and accounts accurately
Complete the night audit process thoroughly, ensuring accommodation, food, beverage and miscellaneous revenue is properly posted and any discrepancies are identified
Ensure the hotel is secured overnight in line with established procedures
Supervise the Night Auditor, Night Porters and other non-managerial staff on shift
Liaise with Housekeeping, Reservations and Maintenance to ensure rooms are properly prepared for arriving guests, and communicate guest requests through to resolution
What You'll Bring
An NZQF Diploma, or a minimum of 3 years' relevant experience in a hotel Front Office or night audit role.
Strong working knowledge of hotel systems, night audit processes and cashiering procedures
Excellent guest service skills, with the ability to respond to comments and complaints with tact and care
Sound judgement and the confidence to manage the hotel independently overnight
Strong attention to detail and a commitment to accuracy
Availability to work night shifts, including weekends and public holidays
How You Work
Daymaker ethos, no one's too big for the small things
Hands-on and non-hierarchical, leads from the front
Resilient and solutions-focused, stays calm, moves fast
Growth mindset, learns, shares, and levels up others
Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.
50% off dining and stays across EVT hotels: QT, Rydges, Atura, LyLo and more
$2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar
Seasonal perks at Thredbo
Rapid career growth across our hotel and entertainment network
Paid parental leave; community and volunteering opportunities
Staff meals provided on shift
Uniform provided
Daily barista coffee on site
Quarterly team awards recognising outstanding contribution
Free yoga and sauna access on site
Apply Now
Join Sherwood Queenstown and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in, don't wait! We can't wait to see the places your career will go with EVT.
When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.