Night Operations Coordinator - Transportation

Location:

Remote in either Rockford IL or Jacksonville FL

Schedule:

4 On / 4 Off, 5pm – 5am Central / 6p-6a Eastern
90 days of Training will be Monday – Friday 8-hour shifts starting between noon and 2pm depending upon time zone

Salary range:

$18.29 - $22.86, depending upon experience

What work will you perform?
As a Night Operations Coordinator you will answer calls from agents, Business Capacity Owners (BCOs/drivers), broker carriers, employees, external customers and field personnel to help across a wide range of situations. The successful candidate is a problem solver with a service orientation that believes in solving customer needs in a single call. This is a role where you will spend most of your shift answering the phones to ensure freight keeps moving overnight. No night is ever the same.

This is a remote, work from home position which requires discipline. Your initial 90 days of training will be on an 8 hour shift, Monday – Friday schedule with a start time between noon and 2pm, depending upon your time zone. Post training, you will work a 4 days on and 4 days off rotating schedule from 5pm – 5am Central or 6pm – 6am Eastern. Only those available for this schedule should apply.

Essential Responsibilities:

Answer after-hours calls for all departments
Issue funds to capacity providers for emergency needs within guidelines
Authorize funds to venders as needed for BCO’s equipment repairs/loans
Complete Landstar Service Incident Reports (LSIR) on any service-related issues
Respond to and resolve pickup, in-transit, delivery and other logistics issues and/or complaints between agents, BCOs and customers
Support the Accident Hotline and respond to requests for assistance as required
Assist with cargo discrepancies/claims, contact after hours on call staff when needed.
Assist BCOs with all border crossing/customs issues
Email Permits, answer routing questions, answer questions regarding state requirements and state permits.
Provide HAZMAT spill assistance as needed.
Issue authorizations to shops for all company trailers for any repairs or preventative maintenance as needed.
Issue authorizations to BCO’s for emergency tire purchases
Support Managed Accounts as needed.

Required Minimum Experience and Education:

High School Diploma or equivalent
6 months of experience in customer service in a call center environment.

Preferred Experience and Education:

6 months of experience in the transportation industry

Knowledge, Skills, and Abilities:

Geography knowledge
Working knowledge Word, Excel, Internet and Outlook
Excellent verbal and written communication skills
Strong organizational skills
Strong interpersonal skills
Strong problem solving and decision-making skills
Ability to use software system to document all customer interactions

**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.