Night Shift Dispatcher

Duties and Responsibilities

• Coordinate and direct the movement of trucks and freight in order to make pickups and deliveries in an efficient and timely manner
• Record and allocate all requests for delivery and pickup within established territories among the available drivers
• Consolidate freight orders into truckloads for specific destinations
• Select vehicle route for efficient movement and prepares pickup and delivery schedules
• Record all information for proper billing
• Assign drivers and trucks
• Call extra drivers when needed to handle unexpected volume
• Maintain radio, phone, and computer contact with trucks, receives, and dispatches aid in response to any emergency needs for assistance or repairs
• Record and maintain files and records of driver logs, dispatch logs, customer requests, equipment availability, assessorial charges, expenses, inventory, fuel, and other dispatch information
• Keep vehicle inventory with accurate records of trailers being used for off-site storage to ensure proper billing
• Supervise maintenance and repair schedules for all vehicles
• Punctuality and regular attendance is mandatory
• Other duties and assignments as requested by management

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Word, Outlook and Excel are vital
• Must be able to understand formulas in Excel
• Ability to work efficiently under pressure and at a fast pace
• Good management skills in making driver assignments and developing cooperation among the team of drivers
• Good knowledge of geographical area to facilitate efficient routing
• Good time management and ability to multi-task
• Good organizational skills and attention to detail
• Good oral expression and the ability to communicate information and ideas in speaking so others will understand
• Good problem sensitivity to be able to tell when something is wrong or is likely to go wrong
• Able to solve most problems or know when to escalate larger problems up to management
• Good active listening skills, gives full attention to what other people are saying and taking the time to understand the points being made, and asking questions as appropriate
• Must be able to multi-task in a high demand environment
• Must be able to be to work on time with good attendance