NineStar Connect - Residential Service Consultant
Summary
Provide in-person and phone-based support to residential customers for Electric, Communications, Water, and Wastewater services, process service orders, and resolve billing/account issues.
Join NineStar Connect as a Residential Service Consultant and make a real difference in your community! In this role, you’ll be the first point of contact for our residential customers, assisting them with their Electric, Communications, Water, and Wastewater services. You’ll answer questions, resolve issues, process information, and help customers make the most of their NineStar Utilities - all while providing outstanding service and support.
Key Responsibilities:
Customer Service: Provide in-person and phone-based support, addressing questions and concerns related to service options, billing, and account information.
Service Consultation: Help customers understand available service options and guide them through new requests, changes, and upgrades to ensure their needs are met.
Order Processing: Create, process, and schedule service orders for changes, additions, or repairs, collaborating with other departments as needed to ensure timely completion.
Administrative Tasks: Complete essential administrative duties such as preparing correspondence, verifying customer information, and conducting credit checks.
Community Connection: Represent NineStar’s commitment to quality and integrity by fostering positive relationships with every customer you assist.
Education: High school diploma or equivalent required.
Customer Service Experience: Minimum of 3 years of proven experience in providing excellent customer service.
Technical Proficiency: Familiarity with the Telecommunications and/or utility industry is preferred. Proficiency in using various software programs, including Microsoft Office Suite (Excel, Word, Outlook, and Teams), and NISC-iVUE is essential.
Communication Skills: Strong oral and written communication skills, with the ability to effectively interact with customers, colleagues, and vendors.
Organization: Strong organizational and time management skills to handle multiple tasks and meet deadlines.
Other: On-call and Saturday rotation is required. Position will be on-site at the Greenfield and McCordsville offices.
NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.