NLX Application Engineer_(Hsinchu)_SMT

【Summary】
This position is responsible for SFS tools

• Be responsible for implementation of new tool at key semiconductor customers.
• Support on-site installation, acceptance, and ramp-up of new X-ray tools at customer side.
• Perform evaluation, recipe setup, optimization, and analysis to ensure performance meets specifications during ramp-up phase.

• Provide customer application support.
• Provide on-site and remote application support to customers and service team.
• Analyze metrology results, identify deviations, and support corrective actions. Prepare and execute on-site tests and proof-of-concept activities.
• Find new applications and increase tool utilization.
• Understand semiconductor process flows, translate customer requirements into applications.

• Collaboration with HQ and Local Service team.
• Work with HQ team to address solutions, recipes, and best practices for semiconductor customers in Taiwan.
• Cooperate with the local service team to resolve complex technical issues and escalations at customer sites.
• Collect and document customer feedback, feature requests, and application needs, and communicate them to HQ and Product Management.

【Main Task】
Including but not limited to;

• Represent the Carl Zeiss SMT business in Taiwan.
• Basic understanding of X-ray principles and their use in defect inspection or metrology.
• Familiarity with semiconductor manufacturing processes and metrology related specifications.
• Able to support troubleshooting together with service and HQ teams.
• Strong communication skills; able to communicate clearly with customers and internal teams.
• Customer-oriented, proactive, and willing to take ownership for tasks at customer sites.
• Structured working style and readiness to learn new applications and technologies.
• Proficient in Mandarin and English (spoken and written).
• Provide necessary report / update to relevant stakeholders.
• Willingness to travel between customer fabs as needed.
• Able to work on-site at customer facilities (including in cleanroom environments).
• Periodical training in HQ is required, training period 1 - 3 months depended on the training subject.
• Any other duties and responsibilities as assigned by the management

【Work Location】：To be confirmed