(No exp needed | OJT) Service Desk Engineer
Summary
An entry-level IT service desk role (no prior experience needed, on-the-job training provided) where you act as the first point of contact for users, handling support requests by phone and email, troubleshooting issues, logging incidents, and managing user accounts. Core skills involve IT support, troubleshooting, and clear phone communication.
Salary: $2,400 – $2,700 per month
We are seeking motivated individuals to join our IT Support team. In this role, you will serve as the initial point of contact for users experiencing technical issues. Prior technical experience is not required, as training will be provided.
Key Responsibilities
Service Desk Support: Serve as the first point of contact for users, answering IT service requests and responding promptly via phone, email, and voicemail.
Problem Solving: Troubleshoot and resolve technical issues efficiently, ensuring a professional support experience.
Incident Tracking: Log and manage technical issues from start to finish
Account Management: Assist with the employee lifecycle by handling user account creation, profile updates, and access terminations.
Requirements
Able to communicate well to end-users over the phone
Good learning attitude with an interest in IT
Location: South
Working Hours: 5 Working Days
8/9 staggered hours between 7.30AM-9PM, subject to the arrangement by your reporting manager