NOC Analyst

Role: NOC Analyst

Location: Houston, TX

Job Description:

Must Have Skills (Top 3 technical skills only)*
• Certification in Asset Health Monitoring platforms (Solarwinds, Splunk>, AppDynamics, or related) preferred
• Configuration and Operational Management Experience with PtP / PtMP Radio / 2.4 / 5GHz Mesh Radio Systems (Tropos/Redline/Cambium/Cisco)

Top 3 responsibilities you would expect the subcon to shoulder and execute*:
• Provides Subject Matter Expertise (SME) to support teams to resolve priority issues, implement complex changes or to complete complex requests

• Provides Subject Matter Expertise (SME) to support projects. Guides and coaches Technology Technicians across the sub function

• Provides back up coverage to the Supervisor during times of absence

Nice to have skills (Top 2 only)
• Previous experience in operational support of mission critical services in large scale environments,
• Provide 24x7 (as required) technical support and response to all support queries internal and external, responsible for managing incidents to resolution

Desired years of experience* :
• At least 5 years relevant post-qualification experience (i.e. preferably in petroleum / mining industry with IT Operational experience)

• Previous experience in operational support of mission critical services in large scale environments,
• Infrastructure/network management experience in IT and / or process control in a large and remote environment
• Configuration and Operational Management Experience with PtP / PtMP Radio / 2.4 / 5GHz Mesh Radio Systems (Tropos/Redline/Cambium/Cisco)

• Familiarity of ServiceNow (or familiarity with ITSM systems) and SAP
• Knowledge, use and configuration of Asset Health Monitoring Tools (AppDynamics, Solarwinds, SCOM, Splunk>)
• Proven record of accomplishment in delivery of support services.
• Problem solving and understanding of root cause analysis techniques
• Proven track record in delivery of support services

Education/ Certifications (Required) :
• Bachelor’s degree in Information Technology, Business or related discipline - OR related discipline or equivalent IT/OT experience

• ITIL Certification preferred but not essential
• Certification in Asset Health Monitoring platforms (Solarwinds, Splunk>, AppDynamics, or related) preferred but not essential

Graduates

All your information will be kept confidential according to EEO guidelines.