NOC Engineer, Mobile Network (7*24 shift)

Job Purpose:

• Perform cases troubleshooting and handling customer complaints of various mobile services

• Preform proactive monitoring for various service platforms of mobile products.

• Assist team supervisor to prepare technical documentation and report

• Act as the shift leader to assist the team to maintain various KPIs of quality on mobile network service.

Job Description:

• Responsible for customer complaints handling and troubleshooting

• Maintaining various KPIs of quality on mobile network services

• Responsible for technical documentation and reporting

Requirement:

• Degree or Higher Diploma in electronic or information engineering

• CCNA or IT equivalent certificate

• 2-3 years in Telecom industry

• Hand on experience of 2/3/4G core network will be an advantage

• Technical skills: SS7, TCP/IP and VAS

• Proficient at MS Office, such as Power Point, Excel, Visio, Chinese Typing

• Strong sense of self-motivation

• Good communication and presentation skills in both written and verbal English, Cantonese and Mandarin

• Less experience will also be considered for the post of Assistant Engineer

Interested parties please send your full resume with current & expected salary by email to hr@cmi.chinamobile.com. Please indicate the reference number in the subject line.

All personal data provided will be used for consideration of your job application only.