NOC Engineer

About Position:

We are seeking a skilled and customer-focused Senior NOC Engineer to join our Network Operations Center team. In this role, you will be responsible for ensuring the availability, performance, and reliability of critical network services across a 24x7 operational environment. The ideal candidate will have strong expertise in incident management, network monitoring, DNS, and troubleshooting large-scale SaaS or hosted environments. You will collaborate with engineering, operations, and customer-facing teams to resolve incidents, improve service quality, and deliver exceptional customer experiences.

• Role: NOC Engineer
• Location: All Persistent Locations
• Experience: 8 to 12 Years
• Job Type: Full-Time Employment

What You'll Do:

• Monitor network health, performance, and service availability across enterprise and SaaS environments.
• Provide surveillance and operational support during assigned shifts, including weekends, overnight coverage, and rotational schedules.
• Troubleshoot network, application, and infrastructure issues while ensuring timely resolution.
• Act as Incident Commander during major incidents and network events.
• Follow established Incident Management processes and drive incident resolution activities.
• Meet network availability, MTTR, SLA, and ticket management objectives.
• Perform proactive monitoring and trend analysis to identify recurring issues and improvement opportunities.
• Collect, analyze, and interpret operational data to support troubleshooting and service reliability initiatives.
• Collaborate with carrier partners and third-party vendors to resolve network connectivity and service issues.
• Work closely with engineers, developers, program managers, and quality teams to implement operational improvements.
• Provide real-time communication and status updates to internal teams, customers, and stakeholders.
• Escalate critical issues appropriately and coordinate resolution efforts across multiple teams.
• Maintain operational documentation, incident reports, and knowledge base articles.
• Contribute to continuous improvement initiatives focused on operational efficiency and customer satisfaction

Expertise You'll Bring:

• 8 to 12 years of experience in Network Operations, Technical Support, NOC, Operations Engineering, or related environments.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
• Strong understanding of DNS concepts, services, and troubleshooting methodologies.
• Experience working within SaaS, cloud-hosted, or managed services environments.
• Proven experience in Incident Management, Major Incident handling, and Incident Command responsibilities.
• Strong understanding of network operations and service monitoring practices.
• Ability to troubleshoot issues under pressure while maintaining service-level commitments.
• Excellent analytical, problem-solving, and root-cause analysis skills.
• Strong customer service orientation and commitment to operational excellence.
• Experience working within fast-paced, highly available production environments.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with technical and non-technical stakeholders.
• Willingness to participate in a 24x7 shift-based operational model.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."