NOC Engineer
Posted Updated
- Monitor and maintain system performance, availability, and security to ensure stable, reliable, and secure operations.
- Provide technical support, maintenance, and troubleshooting for IT systems to ensure optimal performance and business continuity after implementation.
- Monitor and verify the availability, health, and readiness of IT infrastructure required to support business operations.
- Support the Operations (Helpdesk) team in resolving complex issues that require in-depth analysis and investigation, including transaction status verification, merchant-related issues, and transaction testing using EDC Dummy TID for problem validation.
- Assist the Operations team in troubleshooting and supporting operational tools and platforms, including TAMS, Vericentre (TMS), and other related systems.
- Document, track, and maintain records of incidents and system issues to facilitate investigation, root cause analysis, and continuous improvement, including EDC-related bugs and application defects.
- Bachelor’s degree in IT/Computer related major from reputable university with GPA > 3.00.
- Familiar in Network Management
- Understand IT software/system development life cycle
- Familiar in Network and Server
- Freshgraduates are welcome to apply