NOC L2 Network Engineer
Salary: RM 3,500 – RM 5,000 per month
Role Overview
The NOC L2 Network Engineer serves as an escalation point for complex network-related incidents escalated from the NOC L1 team. This position is responsible for advanced troubleshooting, service restoration, incident resolution, scheduled changes, and root cause analysis. Additionally, the role provides technical leadership to L1 engineers, coordinates vendor support, and ensures service delivery strictly aligns with Service Level Agreements (SLAs).
Note: This role operates on a 24/7 rotating shift schedule, including nights, weekends, and public holidays.
Job Responsibilities
Incident Management & Advanced Support: Deliver L2 support for incidents escalated from NOC L1, performing hands-on troubleshooting across LAN, WAN, WLAN, VPN, SD-WAN, routing, switching, and core network infrastructure to restore service within agreed SLAs.
Diagnostics & Deep Analysis: Monitor network health, performance, and utilization. Analyze device logs, run packet captures (Wireshark), and leverage monitoring platforms to resolve complex issues.
Maintenance & Change Execution: Execute approved configuration changes, firmware upgrades, and scheduled Preventive Maintenance (PM) activities in compliance with change management protocols.
Root Cause Analysis (RCA): Investigate major and recurring incidents, perform RCA, and implement remediation steps to mitigate future operational risks.
Vendor & Field Coordination: Manage escalations to L3 support, equipment vendors, principals, and Technical Assistance Centers (TAC). Direct and assist Field Engineers during onsite dispatch and hardware replacements (RMA).
Mentorship & Knowledge Management: Provide technical guidance and operational training to NOC L1 Engineers. Create and maintain Standard Operating Procedures (SOPs), troubleshooting runbooks, and Knowledge Base articles.
Technical Competencies
Protocols & Architecture: Deep understanding of TCP/IP, VLANs, Spanning Tree Protocol (STP), LACP, NAT, VPN (IPsec/SSL), QoS, and dynamic routing protocols (OSPF, BGP).
Vendor Technologies: Practical expertise in Cisco, HPE Aruba, and Fortinet solutions across enterprise switching, routing, wireless networks, and SD-WAN architectures.
Monitoring & Diagnostics: Proficiency with network management tools, including SNMP, Syslog, PRTG, and Wireshark.
High Availability & Resiliency: Proven experience managing network redundancy, High Availability (HA) configurations, and enterprise network recovery operations.
Qualifications & Requirements
Education: Diploma or Bachelor’s Degree in Information Technology, Computer Science, Network Engineering, Telecommunications, or a related discipline.
Experience: 2–4 years of hands-on experience in Network Support, NOC operations, or Network Project Deployment.
Certifications: Industry certifications such as CCNA, CCNP, Fortinet NSE / FCP, or HPE Aruba certifications are highly desirable.
Soft Skills: Strong analytical, diagnostic, documentation, and communication skills, with a proven ability to manage high-priority incidents independently under tight SLAs.
Operational Availability: Full willingness and ability to work a 24/7/365 rotating shift schedule (including night shifts, weekends, and public holidays).
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to ref5@trustrecruit.com.my or please click on “Apply Now” and provide the below details in your resume.
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