NOC Level 1 Technician

Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we’re looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.

The NOC Level 1 Technician is responsible for 24/7 network monitoring, initial incident response, and

accurate escalation of network and service issues within an ISP/MSP environment, including Fiber -to-theHome (FTTH) and Passive Optical Network (PON) services. This role serves as the front line of operational

support, ensuring timely detection, logging, categorization, communication, and escalation of incidents in

accordance with Incident and Major Incident Management procedures.

Location: In office

Job Type: Full- time

Schedule: Fixed, ability to work scheduled shifts in a 24/7/365 operational environment

Overtime: No

FLSA Status: Non-Exempt

Travel: No